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Question
Studies show that poor communication was the root of over 60 percent of reported medical errors that led to serious physical injury, psychological trauma, and even death.Answer
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The process of identity management can result in dishonest behavior.
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INSTRUCTIONS: Match each of the descriptions below with the term it best describes.
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According to the text, you cannot avoid communicating.
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INSTRUCTIONS: Match each of the descriptions below with the term it best describes.
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The text describes some ways in which men and women use language both differently and similarly. Cite a major research finding in each of the following areas and cite examples from your life that reflect these findings or contradict them: a) content, b) reasons for communicating, c) conversational style, and d) non-gender variables.
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We tend to resist revising our own self-concept even if the new self image is more positive.
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Which of the following statements is the best supportive alternative to the accusation, "You just don"t try hard enough."
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Your text makes the case that hints, benign lies, and equivocations are sometimes ethical alternatives to telling the truth.
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Using the skill of perception checking will help prevent
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Perception makes little difference in determining whether a message is disconfirming.
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An effective perception checking statement
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The theory that describes the different ways we listen (mindfully or mindlessly) is called __________.
a. selectivity theory
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