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Question
Spencer & Solomon, CPAs, brought in an HR consulting firm to evaluate the firm's performance management system. The firm has offices in six locations, and the manager of each location rates the office's staff members using a 5-point rating scale. After studying the appraisal results from the past three years, the consultants reported that they cannot make comparisons among the offices. What is the most likely problem?
A) The consultants aren't qualified to analyze this type of rating system.
B) One office has exceptional people, so contrast errors are occurring.
C) The managers let their opinions of one quality color their opinions of others.
D) The managers are making distributional errors, each using only part of the rating scale.
E) The managers tend to give higher ratings to people they consider similar to themselves.
Answer
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Related questions
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What is a disadvantage of using rsums as a source of information about job applicants?
A) It is a relatively expensive method of gathering information.
B) It does not allow applicants to highlight accomplishments.
C) Review of rsums is least valid when the content of the rsums is evaluated in terms of the elements of a job description.
D) A rsum is biased in favor of the employer.
E) The content of the rsum is controlled by the applicant.
Q:
Kelsey is filling out an application form for the position of an elementary school teacher. While she is filling it out, she comes across a section that asks for information about her high school and college courses and grades. Which section of the application form is being referred to here?
A) mailing address
B) work experience
C) racial details
D) educational background
E) declaration
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A) The Civil Rights Act of 1991
B) The Fair Credit Reporting Act
C) The Fair Labor Standards Act
D) The Labor-Management Reporting and Disclosure Act
E) The Consumer Credit Protection Act
Q:
Which of the following exemplifies the best use of utility for a selection procedure?
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B) A local gas station has a recruitment procedure that spans four months for the position of a cashier.
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Q:
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A) substitutable
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C) practical
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Q:
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B) Automated systems reduce the pace of the selection process by a large margin.
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D) Automated systems do not help in matching rsums to the keywords in job requirements.
E) Automated systems refrain from replying to the candidates when their profiles are rejected.
Q:
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A) verifying the applicants' qualifications through reference and background checks.
B) negotiating with the employee regarding salary and benefits.
C) screening the applications to see which ones meet the basic requirements for the job.
D) administering tests and reviewing work samples to rate the candidates' abilities.
E) inviting candidates with the best abilities to the organization for one or more interviews.
Q:
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Interviewing is considered the most accurate basis for making a selection decision.
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In a nondirective interview, the interviewer always asks questions from an established set of questions.
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Personality tests are more reliable than intelligence tests.
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A) hiring new employees with administrative skills
B) downsizing the workforce so fewer administrators are needed
C) moving to a location where raw materials are abundant
D) outsourcing administrative work to an organization that specializes in these services
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Q:
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B) These kinds of workers cannot be hired through an agency.
C) These methods are a relatively slow solution to labor shortage.
D) These workers tend to be less committed to an organization.
E) These workers work well in key jobs, but not in those jobs that supplement permanent employees.
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A) The workforce should be downsized, with layoffs focusing on the older employees.
B) Retrain the older employees in order to make them work more productively.
C) Provide performance-based pay to increase production output by the employees.
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E) Offer early retirement incentives to the employees in their 50s and 60s.
Q:
Jacob, the CEO at Einstein Inc., learns that his company is perceived as low-value by customers. He plans to combat this by hiring highly skilled and knowledgeable employees in order to improve Einstein's competitive standing. In this scenario, Jacob will most likely be hiring
A) outsourced employees.
B) offshored employees.
C) employees with a core competency.
D) employees with a college degree.
E) temporary workers.
Q:
Solarn Inc. is a relatively new company that employs 23 workers. When it finished a major contract, the owner realized that there wasn't enough work left for all the remaining workers. The company is negotiating contracts that could provide future work in a few months, but it currently must address its labor surplus in order to remain financially sound. What is the best strategy to deal with this labor surplus?
A) an early retirement program
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A) pay reductions
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C) demotions
D) early retirement
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Q:
Which form of experiential training is a teamwork and leadership training program that uses challenging, structured outdoor activities?
A) behavior modeling
B) coordination training
C) adventure learning
D) cross-training
E) action learning
Q:
________ involves training sessions in which participants observe other people demonstrating the desired behavior, then have opportunities to practice the behavior themselves.
A) Random testing
B) Benchmarking
C) Behavior modeling
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Q:
Identify the statement that accurately describes an avatar.
A) a computer-based technology that provides an interactive three-dimensional learning experience
B) a computer application that automates the administration and delivery of a training program
C) a computer depiction of employees that can be manipulated in an online role-play
D) a computer application that conducts needs assessments for an organization
E) a computer-based technology that provides access to skills training, information, and expert advice when a problem occurs on the job
Q:
Enrique is hired as a seasonal firefighter by the Oregon Department of Forestry and Fire Protection. The training used to prepare Enrique for his firefighting job involves an online training module. In this game-like module, Enrique is virtually placed in a real-life scenario such as a garage fire or a restaurant fire, and his goal is to put out the fire and save as many lives as possible. This form of training is referred to as a(n)
A) apprenticeship.
B) cross-training.
C) action learning.
D) internship.
E) simulation.
Q:
What distinguishes an apprenticeship from an internship?
A) An apprenticeship is an on-the-job training method, whereas an internship is a classroom-based training method.
B) An apprenticeship is an unstructured training method, whereas an internship is a structured training method.
C) An apprenticeship is sponsored by employee unions, whereas an internship is sponsored by educational institutions.
D) Most apprenticeship programs take place in white-collar professions, whereas most internship programs occur in blue-collar jobs.
E) An apprenticeship does not provide an income, whereas an internship provides an income while learning a trade.
Q:
Yvonne, a student at Carlitto College, is pursuing a degree in international business management. As part of her program at Carlitto College, she accepts an opportunity to work at Pullman Consulting for a period of six months, where she will gain experience related to her field. Yvonne's employment at Pullman Consulting is an example of a(n)
A) internship.
B) coordination training.
C) apprenticeship.
D) experiential training program.
E) simulation training program.
Q:
Which statement is true of an apprenticeship?
A) An apprenticeship does not include any classroom training methods.
B) An apprentice can earn an income while learning a trade.
C) An apprenticeship does not offer hands-on learning and practice.
D) An apprenticeship cannot be sponsored by groups outside the firm.
E) An apprenticeship is mostly used for teaching management and interpersonal skills.
Q:
Identify the occupation that would typically employ an apprentice.
A) accountant
B) doctor
C) carpenter
D) nurse
E) lawyer
Q:
Which of the following is a work-study training method that teaches job skills through a combination of on-the-job training and classroom training?
A) bumping
B) benchmarking
C) apprenticeship
D) co-employment
E) onboarding
Q:
Which statement accurately characterizes electronic performance support systems (EPSSs)?
A) EPSSs provide expert advice when a problem occurs on the job.
B) EPSSs automate the administration and delivery of a company's training programs.
C) EPSSs determine the appropriateness of training by evaluating the characteristics of the organization.
D) EPSSs determine an individual's readiness for training.
E) EPSSs identify the tasks that training should emphasize.