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Question
refers to an organizations overall effort that strives to achieve customer satisfaction through continuous improvement of the organizations products, services, and processes.
a. Total quality
b. Quality control
c. Continuous quality improvement
d. Quality attainment
Answer
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Studies have found that the behavior of "exceptional" and "average" supervisors is essentially identical.
a. True
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Administrative skills consist of the ability to understand other people and interact effectively with them.
a. True
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The leading function of a manager involves praising employees and rewarding them for work well done.
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A fire accident just occurred in the department that Tom supervises. Which type of decision must Tom make in the given situation?
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A is one which is routine and repetitive.
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The highest level of ethical behavior is the legal level, adhering to the "law of the land."
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Fluency is the ability to let ideas flow out of your head like water over a waterfall.
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The Crawford Slip technique makes use of two elements that are important to creativity: fluency and leniency.
a. True
b. False
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Decision makers attempt to minimize the possibility of risk by not attempting to forecast outcomes or variables.
a. True
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A situation that is viewed as a source of anxiety or distress can best be called an opportunity.
a. True
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Even if an outcome is inevitable, a decision is always needed.
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Which of the managerial functions is planning most related to, and why?
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When a quality control specialist tells a production manager to adjust a machine to increase the quality of the product, he or she is using:
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The number of people a given manager directly supervises is called the:
a. chain of command.
b. span of management.
c. unity of command.
d. division of labor.
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The unity of command principle:
a. prevents line employees from coming in contact with staff personnel.
b. reduces organizational morale.
c. increases conflicts between line and staff personnel.
d. gives the employee a single manager to turn to when a problem arises.
Q:
Which of the following is true of line organizations?
a. The owner performs all the functions single-handedly.
b. The accountability of employees is maximized in such organizations.
c. It is easy for employees to evade their responsibilities in such organizations.
d. Authority is decentralized in these organizations.
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In the one-person organization stage, .
a. all functions of the organization are performed by the owner and his/her assistants.
b. there are more than 150 employees, and each person has clearly defined responsibilities.
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Q:
What role do ethics play in the decision process?