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Question
(p. 34) Natalie, Rose, and Charlet are three dental hygienists who work for Dr. Doris at Healthy White. All three hygienists perform almost the same tasks every day. On an average, they see 12 people every day for regular teeth cleaning which involves cleaning, flossing, rinsing, and a normal checkup. Dr. Doris, on the other hand, has quite an unpredictable job. She has to respond to all types of teeth-related emergencies including surgeries. All three hygienists always try to help each other out, have a very good attitude toward each other, and keep each other informed about matters that are relevant to them and to Dr. Doris. Natalie specifically takes on the role of attending all community-related voluntary meetings and functions where Healthy White may have a stake or is asked to be present. She makes sure that she is up to date with all dental regulations and business-related news that may have an impact on Healthy White. Rose and Charlet, on the other hand, can be described as the unofficial publicists of Healthy White. They always represent the clinic in a very positive way away from work. Dr. Doris couldn't be happier to have such wonderful people working with her.
Natalie, Rose, and Charlet contribute most directly to the business goals of the Healthy White clinic through their:
A. creative task performance and interpersonal citizenship behaviors.
B. routine task performance and organizational and interpersonal citizenship behaviors.
C. interpersonal task performance and counterproductive behaviors
D. intrapersonal task performance and intrapersonal citizenship behaviors.
E. adaptive task performance and creative citizenship behaviors.
Answer
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(p. 367) _____ means that members receive rewards that are dependent on both their team's performance and how well they perform as individuals.
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B. Hybrid outcome interdependence
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A. additive tasks
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C. subjunctive tasks
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(p. 361) In tasks with an objectively verifiable best solution, the member who possesses the highest level of the ability relevant to the task will have the most influence on the effectiveness of the team. These types of tasks are called _____.
A. additive tasks
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A. The members are bound to follow their duties and do not have any scope for improving their performance.
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B. low goal
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A. Programmed
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(p. 245) The last step of behavior modeling is:
A. reinforcement.
B. production process.
C. attention process.
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B. Fixed interval schedule
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