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Question
Outline the Five "I" model of decision-making.Answer
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Related questions
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The rate of sexual harassment experienced by female college students is roughly the same as that encountered by female workers.
a. True
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Aggressive organizational members encourage their coworkers to become aggressive as well. This is describes which source of organizational aggression?
a. Aggressive models
b. Direct provocation
c. Interference
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Being aware of the emotions of the other party is critical in which stage of the Principled Negotiation Model?
a. Focus on interests, not positions
b. Invent options for mutual gain
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Spreading malicious rumors or gossip about a supervisor is an example of which type of aggressive behavior?
a. Physical-active-direct
b. Physical-passive-indirect
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Which is a social cause of aggression?
a. Inflated self-esteem
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Any ethical apology begins with
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c. An effort to repair the damage
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Which of the following is a source of organizational conflict?
a. Procedures
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MaryJo tells Fredrico, "I didn't mean to disrupt your meeting." She is engaged in which analytic conflict management tactic?
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Identify the ethical dangers posed by the Pygmalion Effect.
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Why should we be concerned about the ethics of impression management?
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Explain the elements of psychological empowerment.
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Emotional labor is directed at other members of the organization.
a. True
b. False
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Information is the most important resource for empowerment.
a. True
b. False
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Women are more influenced by the expectancies of their managers than are men.
a. True
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________________ is impression management done for pay.
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Having high expectations of the self is called the _____________ Effect.
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___________ power rests on the admiration one individual has for another.
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Coercive, reward and legitimate power are all based on organizational _____________.
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b. Pygmalion Effect
c. Golem Effect
d. Deception
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As Dean served burgers to the rude customers, he chose to continue working with a smile and fake optimism. This is an example of:
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Nico sees that his former boss led the company by coercing employees into completing their tasks early. Nico would like to take a different approach by empowering his employees. What would be a positive FIRST step?
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Your boss seemingly always has time to talk to you and, when she does, she makes eye contact and smiles and nods. She excels at which channel of communicating expectations?
a. Output
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c. Input
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Which of the following would be considered a "hard power" influence tactic?
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"Accumulating and using informal power to achieve personal and/or organizational objectives" is the definition of
a. Impression management
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The two most important causes of organizational lying are:
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c. Time pressures and personal benefit
d. None of the above
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Which type of proactive influence tactic enlists the help and support of others?
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What is a true statement about dialogue?
a. Can't be used during conflict
b. Focuses on the gathering and processing of information
c. Product of an I-Thou relationship
d. All of the above
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Why is confirmation at the "heart of dialogue?