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Question
No two people have identical contexts or mental "filters."
Answer
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Related questions
Q:
The main purpose of enclosures, attachments, or links that accompany the main sales message is to _____.
A. summarize all the information stated in the main message
B. provide helpful information that does not fit into the main message
C. function as the main source of persuading a customer
D. duplicate and reiterate all the contents of the main letter
E. enable a reader to reply to the main sales letter
Q:
Which of the following sentences best illustrates effective sales writing?
A. We've introduced two new flavors for the season: Juicerz Lime and Juicerz Litchi.
B. Juicerz, is now available in lime and litchi flavor.
C. Lime and litchi are the two new Juicerz flavors to watch out for this season.
D. You can now enjoy the refreshing taste of Juicerz in two new flavorslime and litchi.
E. Our ever-loyal customer base has grown larger after the introduction of Juicerz Lime and Juicerz Litchi.
Q:
Knowledge of sales message techniques helps in writing business messages because _____.
A. most jobs in business are sales related
B. sales messages restrict the use of ethically dubious persuasive tactics
C. most business messages directly or indirectly involve selling something
D. most sales messages are regarded as spam by readers
E. most persuasive messages used by businesses are unbiased
Q:
What strategies should one consider when faced with the situation of making a negative announcement?
Q:
Describe how a strategy is developed when writing adjustment refusals.
Q:
Which of the following statements is true about organizational culture?
A. The concept of organizational or corporate culture was popularized in the early 1930s.
B. A company's organizational culture can be determined by management.
C. The focus on organizational culture by management consultants and theorists has drastically decreased over time.
D. The official organizational culture of a company is exactly the same as its actual organizational culture.
E. Organizational culture refers to an organization's customary, but often unstated, ways of perceiving and doing things.
Q:
Which of the following statements is true about business communication within an organization?
A. An organization's communication patterns are independent of the industry in which it operates.
B. Organizations in a stable environment tend to depend on established types of formal communication.
C. Simpler organizations typically require more communication than complex organizations.
D. The geographic dispersion of an organization tends to have an adverse impact on its external communication.
E. The communication of a homogeneous organization requires more adaptation to participants' values than that of a multicultural organization.
Q:
Which of the following is true about the formal network of an organization?
A. The formal network does not include the upward and lateral movement of information in an organization.
B. The formal communication network never includes external audiences.
C. The formal network is the only important communication network in an organization.
D. The formal network is unrelated to an organization's business plan.
E. The formal network constitutes the main lines through which the bulk of operational communication flows.
Q:
Which of the following best exemplifies personal communication?
A. A team's discussion of how to improve work performance
B. An acknowledgement that an order has been received
C. A note to a supplier thanking him for the Christmas card he sent
D. A business proposal written to the general manager of a company
E. A team meeting to discuss the progress of an ongoing project
Q:
Which of the following statements is true about personal communication?
A. Personal communication is an official part of a business's operations.
B. Personal communication should be avoided as it is often counter-productive to the organization's goals.
C. Personal communication is regulated by the formal network.
D. Communication with external parties will often include elements of personal communication.
E. The attitudes of the employees and those with whom they communicate are not influenced by personal communication.
Q:
An angry customer calls the public relations department of Neptune Inc. to complain about a defect in the company's product. This form of communication can be categorized as _____.
A. internal-operational communication
B. external-operational communication
C. personal communication
D. informal communication
E. grapevine communication
Q:
In selecting visuals, you should _____.
A. plan the visuals for your document keeping your reader in mind
B. place all visuals in the appendix of your document to improve readability
C. avoid using visuals to cover information that is too detailed
D. use visuals to convey the main points in your message instead of words
E. plan the visuals for your document before you organize your findings
Q:
Which of the following should typically be covered through visual presentation?
A. Inaccurate data collected online
B. Information that is not related to the text
C. Simple information that can be easily inferred through words
D. Information that is too detailed to be covered in words
E. Irrelevant facts that do not need to be emphasized
Q:
Scale distortion occurs when intervals in data points on the X or Y axis are not consistent.
Q:
A clustered bar chart can be used to effectively compare the quantities of five or more different values.
Q:
Column totals are generally placed at the top of the column, but they may be placed at the bottom when the writer wants to emphasize them.
Q:
While typing a text message, Mike uses the emoticon ":-0". This emoticon indicates that Mike is _____.
A. laughing
B. frowning
C. winking
D. Smiling
E. yelling
Q:
Which of the following forms of communication places a strong emphasis on brevity?
A. Emails
B. Text messages
C. Letters
D. Memos
E. White papers
Q:
In which of the following messages would it be appropriate to use informal language?
A. A message from an HR manager to his company's CEO, requesting an appointment
B. A message written by a customer care executive to a new customer, welcoming her
C. A message written to a coworker, asking her about her plans for the day
D. A letter written to a government official, requesting for the renewal of one's work permit
E. A message written by a line manager to the CIO of the company
Q:
Which of the following writing styles should be used in an email report to the client of a research organization?
A. Casual style
B. Informal style
C. Formal style
D. Conversational style
E. Flaming style
Q:
Which of the following is an advantage of email over text messaging, instant messaging, and social media?
A. Email provides the option of using images.
B. Email can be sent to internal and external audiences.
C. Email is relatively faster than the other modes of communication.
D. Email is less expensive to use than the other modes of communication.
E. Email does not limit the number of characters that can be used in a message.
Q:
Which of the following statements is true about emails?
A. There is a limitation on the number of characters a writer can use in an email.
B. Because of their low speeds and high costs, emails have been replaced by memorandums.
C. Emails can be archived and filed for easy access to a written record of correspondence.
D. Emails cannot be easily forwarded and hence offer a great deal of confidentiality.
E. Emails are the least widely used means of written communication at workplace.
Q:
In today's business world, _____ are the most widely used form of written communication.
A. text messages
B. instant messages
C. letters
D. memos
E. emails
Q:
Jason Smith is writing a letter to one of his prospective clients, Alex Harper, the sales manager at Perry McKay Fashion House. Having sourced Alex's contact details from a vendor, Jason is unsure of Alex's gender. How should he address Alex in his letter?
A. Dear Perry McKay Fashion House
B. To Whom It May Concern
C. Dear Sir/Madame
D. Dear Alex Harper
E. Dear
Q:
A(n) _____ is primarily used to represent the writer and his or her topic rather formally to an external audience.
A. memorandum
B. instant message
C. short message service
D. text message
E. letter
Q:
_____ are the oldest form of business messages.
A. Letters
B. Blogs
C. Emails
D. Telegraphs
E. Text messages
Q:
You examine your sentences to see if they pace the information in such a way that the reader can easily follow it, if they emphasize the right things, and if they combine pieces of information coherently at the _____ level of the revision process.
A. editing
B. proofreading
C. channel selecting
D. form selecting
E. revising
Q:
Alan is a sales manager at Rosenco Inc. He wants to use a visual to help him track the sales of three different products over a period of five years. Which of the following charts best suits Alan's purpose?
A. A simple bar or column chart
B. A flowchart
C. A line chart
D. An organization chart
E. A Gantt chart
Q:
Carlos is the sales manager at a small firm. He wants to use a visual to compare the monthly sales figures of his subordinates, Sylvia and Mike, for the last six months. Which of the following charts best suits Carlos's purpose?
A. A Gantt chart
B. A clustered bar chart
C. An organization chart
D. A flowchart
E. A decision tree
Q:
Which of the following is true of bulleted lists?
A. Bulleted lists should always be presented with titles.
B. Bulleted lists are used to list points and sub-points within the text.
C. The secondary bullets should have the same color, size, shape, and weight as the primary bullets.
D. Bulleted points should not be made grammatically parallel.
E. Darts, check marks, squares, or triangles can be used for the primary bullets.