Question

Match the appropriate balanced scorecard perspectives (a) through (d) with the following measurements of performance:
(a) Financial

(b) Customer
(c) Internal process
(d) Innovation/learning

__________ (1) Customer satisfaction rating
__________ (2) Product costs

__________ (3) Labor hours per order
__________ (4) Cash flow
__________ (5) Employee turnover
__________ (6) Net income
__________ (7) Cycle time
__________ (8) Number of patents

Answer

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