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Question
Managing others' emotions is:
A. a negative, highly activated emotion.
B. one of three types of organizational commitment.
C. an outcome of emotional dissonance.
D. the highest level of emotional intelligence.
E. the opposite of employability.
Answer
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A. didn't understand what you were saying.
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A. jargon that they both understand.
B. information filtering.
C. mediators in communication.
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C. It is better in presenting technical details.
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A. avoid emotional contagion.
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C. are unfamiliar with the receiver of the information.
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E. are new to using that communication medium.