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Question
Judging the truth of a message comes at which stage of the HURIER listening model?a. Hearing
b. Remembering
c. Interpreting
d. Evaluating
Answer
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Related questions
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b. Physical-passive-indirect
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Any ethical apology begins with
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Which of the following is a source of organizational conflict?
a. Procedures
b. Values
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MaryJo tells Fredrico, "I didn't mean to disrupt your meeting." She is engaged in which analytic conflict management tactic?
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Identify the ethical dangers posed by the Pygmalion Effect.
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Why should we be concerned about the ethics of impression management?
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Explain the elements of psychological empowerment.
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Emotional labor is directed at other members of the organization.
a. True
b. False
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Information is the most important resource for empowerment.
a. True
b. False
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Women are more influenced by the expectancies of their managers than are men.
a. True
b. False
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________________ is impression management done for pay.
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Having high expectations of the self is called the _____________ Effect.
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___________ power rests on the admiration one individual has for another.
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Coercive, reward and legitimate power are all based on organizational _____________.
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Kara believed she could finish her degree early even though her advisor told her she wouldn't succeed. This is an example of:
a. Galatea Effect
b. Pygmalion Effect
c. Golem Effect
d. Deception
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As Dean served burgers to the rude customers, he chose to continue working with a smile and fake optimism. This is an example of:
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Nico sees that his former boss led the company by coercing employees into completing their tasks early. Nico would like to take a different approach by empowering his employees. What would be a positive FIRST step?
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Your boss seemingly always has time to talk to you and, when she does, she makes eye contact and smiles and nods. She excels at which channel of communicating expectations?
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Which of the following would be considered a "hard power" influence tactic?
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"Accumulating and using informal power to achieve personal and/or organizational objectives" is the definition of
a. Impression management
b. Deception
c. Organizational politics
d. None of the above
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The two most important causes of organizational lying are:
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b. Friendship and compassion
c. Time pressures and personal benefit
d. None of the above
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Which type of proactive influence tactic enlists the help and support of others?
a. Rational persuasion
b. Pressure
c. Apprising
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What is a true statement about dialogue?
a. Can't be used during conflict
b. Focuses on the gathering and processing of information
c. Product of an I-Thou relationship
d. All of the above
Q:
Why is confirmation at the "heart of dialogue?