Question

Josephine: I've been in this "home" for three years now. The staff doesn't care, my family never comes, and the food is awful.
Which is the most appropriate reflection of her implicit feelings?
a. "Josephine, you sound really angry. Is that close to what you are feeling?"
b. "Josephine, you are frustrated and angry. Is that close to what you are feeling?"
c. "Josephine, you sound really frustrated!"
d. "Josephine, I hear that you are frustrated. Underneath that, you sound lonely . . . and angry? Is that close to what you are feeling?"

Answer

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