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Question
Jobs in which employees must frequently display emotions that oppose their genuine emotion require more emotional labor.
Answer
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Related questions
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When tasks have high variability and low analyzability, a mechanistic structure works better than an organic structure.
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Decentralization is the preferred strategy for organizations in simple, integrated (one market), and hostile environments.
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Network structures come close to the perfect example of a mechanistic organizational structure.
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One of the main advantages of network structures is that they ensure the core organization has a high degree of control over production, marketing and other functions.
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Job descriptions help improve quality and consistency of a product or service by standardizing work activities.
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Temporary cross-functional teams can be used to encourage informal communication as a coordinating mechanism.
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When work is divided among people, a coordinating mechanism is needed to ensure that everyone works in concert.
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The two fundamental requirements of all organizational structures are divisionalization and decentralization.
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Participative leadership behaviors encourage and facilitate subordinate involvement in decisions beyond their normal work activities.
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Managerial leadership entails the daily activities that support and guide the performance and well-being of individual employees and the work unit to support current objectives and performance.
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Organizational behavior takes the view that only people in management and other positions of formal authority in organizations can be leaders.
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Organizational politics tends to increase in situations where decisions become routine and programmed.
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Machiavellian values help employees to recognize and avoid using political tactics in organizational settings.
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Organizational leaders can minimize organizational politics by making decision rules more complex and ambiguous.
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American-Japanese Partnership You have completed an important presentation to several Japanese executives regarding a proposed partnership between your American company and their Japanese firm. The Japanese executives were very silent during the presentation. With regard to cross-cultural communication, this silence most likely means that the Japanese executives:
A. didn't understand what you were saying.
B. disagree with your proposal and can't think of a polite way of telling you about their rejection.
C. weren't listening to your presentation.
D. have agreed to the proposal made by you.
E. are showing respect for your presentation.
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Sunshine Toys At Sunshine Toys, several employees must work together to develop a new product. No one in this group has worked with any of the others before, and the development of this product has not been attempted previously. The most effective medium in this situation would be one that is:
A. routine.
B. non-ambiguous.
C. lean.
D. rich.
E. oversimplified.
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Done correctly, MBWA most likely occurs on a _____ basis.
A. annual
B. semi-annual
C. quarterly
D. monthly
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_____ are collaborative Web spaces in which anyone in a group can write, edit, or remove material from the Web site.
A. Blogs
B. Podcasts
C. Wikis
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Which of the following active listening processes includes showing interest and clarifying the message of the speaker?
A. Evaluating
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Which of the following has the same meaning around the world?
A. Silence
B. Shaking one's head
C. Smiling
D. Raising one's eyebrows
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When a sender and receiver belonging to the same group want to transmit technical information more efficiently, they should use:
A. jargon that they both understand.
B. information filtering.
C. mediators in communication.
D. nonverbal communication.
E. formal written communication.
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Which of the following is an advantage associated with using written communication channels in persuading people?
A. It can make better use of the social perceptions of individuals.
B. It can be used as a medium for richer communication.
C. It is better in presenting technical details.
D. It can be used to obtain high-quality immediate feedback.
E. It sends emotional and logical messages to receivers.
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Employees can expand the data-carrying capacity of lean media channel if they:
A. avoid emotional contagion.
B. are highly proficient with that communication channel.
C. are unfamiliar with the receiver of the information.
D. avoid using jargon and short-hand symbols in the communication.
E. are new to using that communication medium.