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Question
Jill is a manager at a call center which recently received some bad reviews of its performance. Recently her supervisor discussed her need to increase morale among her subordinates because he believed that this would result in better customer service, which in turn would increase repeat business and decrease customer complaints. Jill has decided that following Expectancy theory would be the best way to motivate her subordinates.
If Jill wanted to increase E-to-P expectancies, what should she do?
A. Measure job performance accurately.
B. Distribute rewards that employees value.
C. Provide coaching to employees who lack self-confidence.
D. Describe how employee's rewards were based on past performance.
E. Minimize the presence of countervailing rewards.
Answer
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