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Question
Jennifer and Michelle are good friends who have been working at the same department store for the past two years. One day, Jennifer came to work in a foul mood. She was rude with the other employees, and even snapped at a few customers. Seeing Jennifer, Michelle's mood started to turn sour as well. Which of the following explains Michelle's change in mood?
A. Emotional labor
B. Emotional intelligence
C. Emotional self-management
D. Emotional self-awareness
E. Emotional contagion
Answer
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Related questions
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