Question

Jack is performing a factor analysis on twenty items relevant to perceptions of service quality. Using a principal components approach, the following eigenvalues were produced: 3.45, 2.78, 1.33, 1.24, 1.01, .567, .443, and .223. How many factors should Jack retain based on these eigenvalues?

A. 1

B. 2

C. 3

D. 5

E. 8

Answer

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