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Q: According to scholar Brian Spitzberg, motivation is an important aspect of communication competence because ____ a.motivation tells us how to behave in a given situation b.we will improve our communication only if we are motivated to improve c.motivation makes a person a more efficient communicator d.along with incentives, motivations guarantee success

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Q: If a friend declares that she will plan your upcoming vacation and you agree that she should take this responsibility because she has more authority on the matter, the relationship most likely has an understood degree of ____ a.immediacy b.control c.cultural tension d.conflict

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Q: You completely forgot about a paper you were supposed to write for class. You've never been in that situation before, but you want to explain the situation to your instructor, so you think about what you want to say before going to her office. This kind of message is called a ____ a.constructed message b.spontaneous expression c.scripted message d.halo effect

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Q: The exchange of information function of communication is best illustrated by ________________. a.saying "Do you want to study together?" to a new acquaintance b.explaining why you feel as you do about marriage c.giving reasons for buying a product d.providing directions to the doctor's office

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Q: Which of these is an example of a symbol used in communication? a.A word b.A hand gestures c.Silence d.All of these are examples of symbols

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Q: As Jones tells about his trip to the Grand Canyon, he notices Janet and Mark rolling their eyes. The information Jones is receiving is known as _________________. a.noise b.decoding c.encoding d.feedback e.channels

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Q: At dinner, you ask your father's advice on whether you should take an economics class or a political science class to meet a requirement. The next day when you see your father, you say "I decided on economics." Your dad says, "Good choice son. I can tell you've thought about what we discussed." His response indicates that he is considering ____ a.cultural context b.historical context c.psychological context d.social context e.none of these

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Q: Emoticons are textual images that symbolize all but the sender's _____________. a.mood b.location c.emotion d.facial expression

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Q: Which of the following is not an appropriate interview follow-up action? a.self-assessing your performance b.requesting feedback on your performance if you do not get the job c.writing a thank-you note d.requesting information on other candidates if you do not get the job

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Q: An interview protocol is ________________________________. a.an ordered list of questions that have been selected to meet the purpose of the interview b.when you prepare an appropriate introduction and greeting that takes local customs into account c.knowing when to avoid insensitive topics d.questions that introduce one of the major topics of the interview conversation

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Q: "How angry were you when she asked you to rewrite your proposal?" is an example of a(n) ___________________. a.open-ended question b.follow-up question c.leading question d.closed-ended question

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Q: Conducting an interview requires that you first prepare by doing research. a.True b.False

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Q: Introductory questions about each major interview topic are called primary questions. a.True b.False

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Q: Asking a question is a technique used to ________________________________________. a.get your listeners thinking about an idea b.entertain an audience c.startle an audience d.ridicule your audience's lack of knowledge on a subject

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Q: If, for a speech on space exploration, you discussed the role of scientists, the role of government, and the role of the public, you would be using a basic speech pattern known as ______________. a.time order b.space order c.topic order d.logical reasons order

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Q: Which of the following is NOT a method of organizing the main points of a speech? a.topic order b.alphabetical order c.time order d.logical reasons order

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Q: ____________________ is a statement you make in your speech indicating how and why it relates (or could relate) to your audience. a.A signpost b.A transition c.An attention-getter d.A listener relevance link

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Q: Organizing main points of the speech by categories or divisions of a subject is called logical reasons order. a.True b.False

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Q: Calvin is giving a speech in his public speaking class. He wants to know if his audience members (his classmates) smoke or not. However, he does not want to ask them if they do because he wants his speech topic to be a surprise and he's unsure if they'll answer honestly. Calvin could discover this information by __________________. a.conducting a school-wide survey b.asking a representative c.informally observing them d.receiving statistical data on the Internet

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Q: For a speech on ratings of nursing homes, which of the following would probably be the most important bit of data about an audience for a speaker? a.education b.geographic uniqueness c.age d.race e.gender

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Q: The difference between a topic and a subject is that ___________________________. a.a topic is a broad concept; a subject is a specific one b.a topic is a type of speech; a subject is the base of a speech c.a topic is a specific aspect of a subject d.a topic is a generalized subject

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Q: When should a streaming video be used as a deliverable? a.When the group members do not like to take the time to read a report b.When all group members can meet and watch the video at the same time c.When group members cannot meet at the same time or in the same location d.When audience input is needed

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Q: Which of the following criteria can be used to determine whether an individual's participation was effective? a.The group member voiced strong opinions frequently. b.The group member was on time. c.The group member was dressed appropriately. d.The group member contributed to the cohesiveness of the group.

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Q: Overuse of alliteration can hurt a speaker's message. a.True b.False

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Q: Asking rhetorical questions is one of the best ways to develop common ground. a.True b.False

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Q: When giving a presentation on the criminal justice system, Steven said, "If the hacks catch a lifer with a shank, they might throw him in the hole for a minute." In this example, Steven is inappropriately using ______________________. a.vulgar language b.jargon c.slang d.sensory language

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Q: Choosing specific language is easier when you have __________________________. a.a large vocabulary b.credibility c.common ground d.a thesaurus of obscure terms

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Q: One way of building an audience's perception of your knowledge and expertise is to _________________________________. a.share high-quality examples and illustrations b.make sure you are well dressed and well groomed c.avoid excessive use of "like" and "you know" d.emphasize the important of the information to the well-being of the audience

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Q: Presentational aids have become so important to public speeches that they are essentially a form of supporting material. a.True b.False

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Q: One guideline for the effective use of presentational aids in a speech is _________________________________. a.the more presentational aids, the better b.never use more than three presentational aids in a speech c.use presentational aids to make points you don't have time to cover orally d.make sure information is laid out in a way that is aesethetically pleasing

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