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Question
INSTRUCTIONS: Match each of the descriptions below with the term it best describes.a. self-serving bias
b. stereotyping
c. sympathy
d. narrative
e. selection
Answer
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INSTRUCTIONS: Match each of the descriptions below with the term it best describes.
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INSTRUCTIONS: Match each statement with the helping listening style it characterizes.
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We tend to resist revising our own self-concept even if the new self image is more positive.
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INSTRUCTIONS: Match each statement with the helping listening style it characterizes.
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Self-disclosure of personal thoughts and feelings may be inappropriate and risky in the work setting.
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When we are trying to decide whether a relationship with another person is no longer "worth the effort," we are using the social exchange formula.
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Your text makes the case that hints, benign lies, and equivocations are sometimes ethical alternatives to telling the truth.
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The two key ingredients in successful self-disclosure are reciprocity and timing.
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Liking or loving is a better predictor of relational satisfaction than respect.
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Using the skill of perception checking will help prevent
a. negative self-fulfilling prophecies.
b. physiological noise.
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Perception makes little difference in determining whether a message is disconfirming.
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To avoid fact-inference confusion, the authors advise you to use the skill of
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An effective perception checking statement
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c. doesn"t always require 3 parts.
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Describe an interpersonal communication incident from your experience, identifying at least five elements of the transactional model of communication shown in Looking Out/ Looking In.
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INSTRUCTIONS: Match each of the statements below with the element of the communication model it illustrates most clearly.
a. external noise
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The theory that describes the different ways we listen (mindfully or mindlessly) is called __________.
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Which of the following is an accurate statement from the "Swearing at Work" reading?
a. Hearers who are surprised by a speaker's swearing are likely to deem the person as incompetent.
b. Swearing can express emotional intensity.
c. Swearing can be a term of endearment.
d. Not swearing can violate the norms of some organizations.
e. All of the above are accurate statements.