Accounting
Anthropology
Archaeology
Art History
Banking
Biology & Life Science
Business
Business Communication
Business Development
Business Ethics
Business Law
Chemistry
Communication
Computer Science
Counseling
Criminal Law
Curriculum & Instruction
Design
Earth Science
Economic
Education
Engineering
Finance
History & Theory
Humanities
Human Resource
International Business
Investments & Securities
Journalism
Law
Management
Marketing
Medicine
Medicine & Health Science
Nursing
Philosophy
Physic
Psychology
Real Estate
Science
Social Science
Sociology
Special Education
Speech
Visual Arts
Question
In the _____ stage of customer relationship life cycle, customers develop a fierce loyalty or a strong preference for products or brands of a company.a. separation b. commitment
c. exploration d. familiarity
Answer
This answer is hidden. It contains 1 characters.
Related questions
Q:
Multiple firmsthat sell similar products to similar customers make up a(n) _____.
Q:
A(n) _____ is a gathering of people who share a common interest, and this gathering takes place on the Internet.
Q:
SWOT is the acronym for _____.
a. supply, wealth, occupations, and threats
b. supply, weaknesses, opportunities, and testing
c. strengths, weaknesses, opportunities, and threats
d. strengths, wealth, occupations, and testing
Q:
In a(n)_____, companies coordinate their strategies, resources, and skill sets by forming long-term, stable relationships with other companies and individuals based on shared purposes.a. market economic structure b. informal economic structurec. hierarchical economic structure d. network economic structure
Q:
An infrastructure issue that a company faces when it conducts international commerce includes _____.a. communication costs b. language differencesc. trusting relationships d. inhospitable cultures
Q:
One significant component of _____ can be the investment a seller makes in equipment or in the hiring of skilled employees to supply the product or service to the buyer.a. economic costs b. transaction costsc. opportunity costs d. retention costs
Q:
_____ are the total of all costs that a buyer and a seller incur as they gather information and negotiate a purchase-and-sale transaction.a. Opportunity costs b. Operating costsc. Transaction costs d. Historical costs
Q:
A(n) _____ is an independent firm that offers connection and transaction-forwarding services to buyers and sellers engaged in electronic data interchange.a. value-added network b. freight forwarderc. business incubator d. online retailer
Q:
Economists use a formal definition of market that includes two conditions: first, the potential sellers of a good come into contact with potential buyers, and second, that a medium of exchange is available.
a. True
b. False
Q:
A product's shipping profile is a collection of details about the shipper.
a. True
b. False
Q:
A commodity item is a product or service that is hard to distinguish from the same product or service provided by other sellers.
a. True
b. False
Q:
Value-added networks are leased telephone lines that establish direct network connections to all trading partners of an organization.
a. True
b. False
Q:
Business-to-business electronic commerce occurs when a person sells an item through a Web auction site to another person.
a. True
b. False
Q:
A transaction is an exchange of value, such as a purchase, a sale, or the conversion of raw materials into a finished product.
a. True
b. False
Q:
In the context of professional services using a fee-for-service revenue model, _____ was a pioneer in offering online therapy to patients in the United States.a. CPA Directory b. Cope Todayc. Dow Jones d. Salon.com
Q:
One problem that the Web presents for clothing retailers of all types is that _____.
a. customers are unwilling to buy clothing on-line
b. the color settings on computer monitors vary widely
c. the Web catalog revenue model is not flexible
d. online retail sales are not cost-effective
Q:
Companies that have existing sales outlets and distribution networks often worry that their Web sites will take away sales from those outlets and networks.
a. True
b. False
Q:
The Web provides a way for technical content developers to reach retail customers.
a. True
b. False
Q:
A(n) _____ is a set of instructions that gives Web developers more control over the format of displayed pages.
Q:
Of the six behavior-based categories of Internet users, _____ are in search of a good deal.
Q:
The _____ rate of an advertising method is the percentage of recipients who respond to an ad or promotion.a. trigger b. click-throughc. retention d. conversion
Q:
The first time that a particular visitor loads a Web site page is called a(n) _____.a. trial visit b. ad viewc. repeat visit d. page view
Q:
_____ generate graphical activity that "floats" over the Web page itself instead of opening in a separate window.a. Interstitial ads b. Active adsc. Pop-up ads d. Skyscraper ads
Q:
A _____ is the part of a Web site that keeps track of selected items for purchase and automates the purchasing process.a. trigger word b. shopping cartc. marketspace d. padlock
Q:
Obtaining identifiable names to use on the Web can be an important part of establishing a Web presence.
a. True
b. False
Q:
Companies that have a well-established brand name or reputation in a particular line of business usually want the URLs for their Web sites to reflect that name or reputation.
a. True
b. False
Q:
What are the business objectives of creating an effective online presence?
Q:
In the _____ communication model, both the buyer and the seller participate actively in the exchange of information.
Q:
An organization's _____ is the public image it conveys to its stakeholders.
Q:
Two or more companies who have joined forces to undertake an activity over a long period of time are said to have created a(n) _____.