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Question
In the case of a customer accused of shoplifting, which type of interview might be conducted?
a. Grievance interview
b. Informational interview
c. Performance interview
d. Interrogation interview
Answer
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Related questions
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Why use narrations? What are the two things that need to be included in an effective narration?
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What are the three characteristics of effective resumes discussed in this text?
Q:
In the business setting, when face-to-face communication is not possible, the preferred method is
a. email
b. Instant messaging
c. Text
d. Twitter
Q:
Informative reports are important to both supervisors and employees because
a. They are one of two ways supervisors can stay up to date on the information they need.
b. Supervisors use them to communicate information to clients.
c. Employees use them to communicate company policies to supervisors.
d. Employees use them to demonstrate product use to clients.
Q:
According to the Elaboration Likelihood Model (ELM)
a. Presenting both sides seems to make listeners more resistant to additional new or novel arguments
b. Presenting negative arguments may create some doubt in the listeners minds and hurt persuasion
c. When listening to arguments, audience members will likely take one of two routes: central or peripheral.
d. Audience members compare their position (called an anchor) with the speaker's position, looking for a latitude of acceptance, noncommitment, and rejection.
Q:
If your listeners don't know you, establish credibility by doing all of the following except
a. Identify beliefs, organizations, or problems you share
b. Present your ideas in a smooth, forceful and self-assured manner
c. Ask a highly credible expert on the topic to introduce you
d. Present only your side of the issue.
Q:
Having an abundance of dynamism is better than moderate dynamism.
a. True
b. False
Q:
Discuss the general design guidelines for building effective electronic/multimedia aids. How do we make sure to use audio-visual aids effectively during the presentation?
Q:
Discuss some tips for preparing and using effective PowerPoint presentations.
Q:
To present proof of an idea, which of the following would be the weakest proof?
a. Statistics
b. Expert opinion
c. Comparison
d. Examples
Q:
Follow the rule of four to six refers to
a. The number of bullet points or lines on a slide
b. The size of the font on a slide
c. The number of words per bullet point on a slide
d. The number of visual aids you should give in a six-minute speech.
Q:
The left side of the brain is used when engaged in which type of supporting material?
a. Images
b. Pod casts
c. Pictographs
d. Statistics.
Q:
In a presentation, statistics should be
a. Rounded off to an easy to remember number.
b. Reported exactly as they appear in the original source.
c. Used frequently as a way to boost credibility.
d. Given without reference to the source.
Q:
In an illustration the speaker simply describes the relationship between certain items, makes clear the definition of a term or word, or gives instructions on how to do something.
a. True
b. False
Q:
Your text discussed several techniques for gaining attention in the introduction of a presentation. Select four of your favorite attention-gaining techniques and explain how and why each works.
Q:
Which gets defined earlier, the exact purpose statement or the thesis statement? Define each and explain how they are different.
Q:
The steps in the preparation of an informative presentation in order are.
a. Pre-writing, writing, revising, delivering.
b. Attention, need, satisfaction, visualization, action.
c. Ethos, Pathos, Logos.
d. Plan, research, organize, deliver.
Q:
Speaking from a manuscript is much more difficult for most people than speaking from outlined notes.
a. True
b. False
Q:
Oral reports usually are longer than oral briefings and are more formal
a. True
b. False
Q:
A topical pattern is used to organize a topic when no spatial, chronological, or causal relationship exists between the main points.
a. True
b. False
Q:
When managing virtual teams, a leader should do all of the following except:
a. Include an initial team building session to share hobbies, pet peeves and photos.
b. Use an authoritative style to make clear decisions
c. Select team members carefully for good communicators.
d. Avoid micromanagement by giving them some autonomy with ground rules.
Q:
The trait theory of group leadership says that
a. After a person has led a group, there are still some things he or she can do to achieve more complete success.
b. There are certain roles that must be performed if a group is to be successful.
c. There are certain qualities a person must have in order to become a successful leader.
d. Psychological aspects of leadership must be considered when selecting a leader.
Q:
There are five personality characteristics often referred to as the Big Five personality factors considered important in successful teams. Which of the following is NOT one of the Big Five?
a. Extroversion
b. Agreeableness
c. Emotional Stability
d. Reflexivity
Q:
When Tara says, Scott, I get the feeling that you have something to say about Monica's proposal, she is playing a maintenance role.
a. True
b. False
Q:
In effective brainstorming, only words of praise and encouragement should be allowed because negative comments usually put an end to creative thinking.
a. True
b. False
Q:
Group decisions are often less accurate than individual decisions.
a. True
b. False
Q:
Interviewees prefer that interviewers do all of the following except:
a. Show high levels of nonverbal immediacy
b. Listen to interviewee answers and limit the number of interruptions
c. Conduct the interview in an informal way in a busy work area.
d. Ask open questions and allow sufficient time to answer them.
Q:
Which of the following is normally an unlawful question to ask during an employment interview?
a. To what professional organizations do you belong?
b. What personal qualities do you think would be helpful in working with people within our organization?
c. Do you own your own car?
d. If you were starting college all over again, what courses would you take?
Q:
What kind of question are you using when you ask someone How long have you been in this field of work?
a. Specific question
b. Hypothetical open question
c. Closed question
d. Open ended question
Q:
This phase is the heart of the interview. In this phase both interviewer and interviewee have the opportunity ask and respond to questions:
a. Closing phase
b. Question-Response phase
c. Opening Phase
d. Orientation phase