Question

In attempting to persuade the hostage taker to give up, the negotiator should
a. never agree with any of the hostage taker's ideas.
b. ask about the health and well-being of the hostages to deflect the hostage taker from his or her demands.
c. at some point use closed questions to force "yes' and "no" answers.
d. bring friends or relatives to the scene to help in negotiating.

Answer

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