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Question
In at least 5 exchanges (that is, the client says 5 things and you say 5 things) disarm this angry client. He says: "I am so sick and tired of saying the same thing over and over again. Every time I come in here it's a new worker. One gets married, one gets a better job, one goes on vacation and never comes back. We start all over again."Write your answer as a process recording using the following format:
Answer
Answers will varyRelated questions
Q:
Which of the following is not necessarily an item that needs to be included in the discharge summary?
a. The reason the client turned to you for services initially
b. Diagnoses
c. Identified issues which were not addressed
d. Levels of rapport and communication established between counselor and counselee
Q:
The chief importance of the discharge summary is:
a. As a tool to foster reimbursement of funds
b. As a formal manner for providing "closure"
c. As a roadmap to assist future providers in understanding the case
d. As a legal document to prove that all I's were dotted and all T's crossed
Q:
A target date can:
a. Be shortened only
b. Be extended only
c. Be shortened or extended
d. Not be changed without revising the entire treatment plan
Q:
Which of the following is an inappropriately written goal statement?
a. "Marco will attend work-adjustment training for 30 of 30 scheduled sessions."
b. "Manny will show up punctually for work for the duration of the six-week program."
c. "Natasha, with the assistance of her educational counselor Vickie, will decide on a realistic training program."
d. "Jake will remain drug free for the three-month duration of his court-ordered counseling"
Q:
Describe how a case manager can monitor a client outside of the office environment. Be sure include the advantages of doing so.
Q:
When goals are not being attained and progress is not going as expected, it is recommended that the case manager send a message to the referral-agency contact utilizing which specific pronoun?
a. You
b. He/she
c. They
d. I
Q:
When referring to an agency, it is essential to ensure that it does not:
a. Screen referred clients too strictly
b. Screen referred clients unfairly
c. Accept anybody and everybody
d. Engage in fraudulent use of funds
Q:
In terms of monitoring, and against the backdrop of increasingly limited funds for social services, in many ways, the case manager assumes the role of:
a. Auditor
b. Manager
c. Accountant
d. Cashier
Q:
What are 2 governmental requirements when documenting a contact with a client?
Q:
Name the 3 types of contact a case manager might have with a client.
Q:
The use of black ink when filling out case notes and other forms is:
a. Practical
b. Mandated by the APA, ACA, and a host of other professional organizations
c. Required by state and federal law
d. Required by federal law
Q:
A specific area of concern on the face-sheet is contraindications regarding:
a. Pregnancy, medications, and treatment
b. Childbirth and marital status
c. Psychiatric evaluation and court-ordered treatment
d. Age and numbers not to be called
Q:
The review date, in its strictest but fairest aspect, is a time to contemplate:
a. Criticism
b. Incompetence
c. Discontinuation of funding
d. Failure
Q:
Name 2 elements of a case managers presentation at a planning meeting.
Q:
Following the planning meeting, the case manager should meet with which individual first?
a. The client
b. A supervisor
c. The head of the panel
d. The head of the agency/agencies that will be providing treatment to the client
Q:
The presenter's case before the team should take approximately:
a. 5 minutes
b. 15 minutes
c. 30 minutes
d. 60 minutes
Q:
A panel of professionals that decides on which services to provide to the client would typically be:
a. Homogeneous
b. Interdisciplinary
c. Multidisciplinary
d. Large in number
Q:
What are 3 areas that a case manager might look to find strengths?
Q:
Lack of resources as a barrier to goal achievement would constitute all of the following except:
a. The client only possesses sneakers and t-shirts
b. The client's level of English is insufficient for job interviews
c. The client owns an old automobile; however, he cannot afford insurance
d. The single-parent client wishes to work but cannot afford childcare
Q:
Lack of resources, culture, language, and mental illness all constitute potential ______________ to achieving goals.
a. Impediments
b. Obstacles
c. Barriers
d. Limitations
Q:
When sending general information on a past client which contains references to HIV-AIDS to an agency which requested it, an HIV-AIDS release is:
a. Always needed
b. Recommended
c. Never needed
d. Not always available and not always needed
Q:
In a majority of circumstances and locales, information regarding a client's HIV and AIDS status is on a "need to know" basis. This basis is:
a. Ethical
b. Moral
c. Legal
d. Professionally mandated
Q:
Describe what tardive dyskinesia is
Q:
Name 3 attitudes a case manager might note on the MSE?
Q:
You suspect that Steven is experiencing anterograde amnesia. This is based on the fact that Steven:
a. Cannot recall what he had for breakfast half an hour ago
b. On repeated attempts, cannot learn how to put together a puzzle consisting of four pieces
c. Cannot tell you his name, date of birth, or address
d. Experiences lapses in memory lasting several minutes
Q:
The clinician's goal in working out the own level of involvement in moving toward a solution to the client's problem would be to:
a. Allow the client opportunities to exercise self-determination and independence
b. Make certain that all therapeutic goals are achieved
c. Make certain that the client find the solution
d. Make certain that he or she demonstrate no difference between the professional relationship and a friendship away from work
Q:
The strategy behind determining the level of intervention we provide to the client is based on:
a. Consultation with the client's family and close associates
b. Knowing your own level of professional training
c. The need to solve the client's problem
d. Knowing the client's strengths and limitations
Q:
The person who owns the problem is:
a. The client
b. The case manager
c. The person whose needs are not being met
d. Meddling and pushy
Q:
The case manager may remind the client of someone from the past whom he or she likes. This is an example of:
a. False attributions
b. Positive transference
c. Negative transference
d. Countertransference
Q:
As case managers, we need to refrain from erecting boundaries that are not useful between ourselves and the client. This means:
a. Understanding that good service means first to protect yourself
b. Understanding the similarities in thought and behavior that you have with your client based on cultural similarities
c. Understanding the client's cultural characteristics if different from your own
d. Collaborating with the client rather than taking control of that person's care