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Question
If you are engaged in a conflict in a highly impersonal situation (like talking to an insurance company), asking for the persons name so you can use it when you call back is a strategy Hocker and Wilmot call calm persistence.
Answer
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Related questions
Q:
Most people in Western culture dislike exercising social power.
Q:
Explain how the goals in a conflict can change over time. Be sure to use the terms from the text in your explanation.
Q:
Steve and Bonnie disagree on how to spend the money they received from their tax refund. Steve wants to take the family on a trip to Seattle, but Bonnie wants to save it for a rainy day. What type of goal does this conflict interaction represent?
a. Process
b. Topic
c. Identity
d. Relational
e. Facework
Q:
Which of the following is one of the distinctive rules for handling conflict in an aggressive system?
a. Snide comments are acceptable.
b. If someone has a concern, dont respond to it.
c. Strong feelings are seen as normal and are allowed.
d. Have an audience present when you engage someone.
e. Deal with people directly.
Q:
According to the text, the most useful metaphors for helping us manage conflicts are those of a trial.
Q:
If you are upset with your roommate and you show it by playing your stereo loud enough to be annoying, the authors of your text would say you are demonstrating which of the following dimensions of conflict?
a. Expressed struggle
b. Perceived incompatible goals
c. Perceived interference
d. Interdependence
e. All of the answers are correct.
Q:
Which of the following is one of the basic dynamics of all avoidance spirals?
a. Refraining from complaining to third persons about the other party
b. Increasing ones dependence on another person
c. Interacting more directly with another person
d. Harboring of resentment or disappointment
e. Avoiding the other party passively
Q:
According to Hocker and Wilmot, parties can disagree without being disagreeable.
Q:
Describe coalitions and their role in system wide conflicts. In your answer, discuss the potential benefits and drawbacks of coalition formation.
Q:
Which of the following stages of conflict is characterized by parties engaged in serious power struggles, polarization, and lack of information sharing?
a. Stage I
b. Stage II
c. Stage III
d. Stage IV
e. Stage V
Q:
_____ are central to passing and receiving messages from network members.
a. Heavy communicators
b. System isolates
c. Third-party interveners
d. Stonewallers
e. Detractors
Q:
Caitlin ran to her mother to tell on her brother Sam. Caitlin said that Sam hurt her hand when they passed each other on the stairwell. Caitlins mom decided to sit down with both of the children and ask them what happened, starting from when they saw each other on the stairs. She found out that Caitlin, in fact, hurt her hand when she hit Sam. Sam did nothing in return! Which principle of the system theory is Caitlins mom likely to recognize in this situation?
a. Conflict in systems occurs in chain reactions.
b. Each member gets labeled, or programmed, into a specific role in the system.
c. System members must cooperate in order to keep conflicts going.
d. Systems develop rules for conflict that are followed even if they work poorly.
e. Sam is more honest than Caitlin.
Q:
One option for addressing destructive coalitions is to soften them.
Q:
The concept of circular causality is less concerned with where the conflict started and more concerned with the sequence of patterns in the conflict.
Q:
According to the concept of circular causality, the most important part of assessing a conflict is figuring out who started it.
Q:
All short interactions are considered microevents.
Q:
Labeling people in systems (workplaces, families, friends) helps each person predict how others will behave.
Q:
What do your authors mean when they say you must assume self-responsibility, in terms of emotions, in order to transform your conflicts with others?
Q:
Explain what it means to be a warrior of the heart.
Q:
What is the relationship between anger and fear? What about aggression?
Q:
During a lengthy divorce and custody dispute, Patrick started calling his soon-to-be ex-wife terrible names in front of their children and her friends. In response, Becky called Patricks employer and told him that Patrick is a terrible person. Events such as these went on for months. These behaviors wrecked the couples chance for collaboration because each person was operating on which part of the intensity continuum?
a. Unexpressed conflict
b. Moderately expressed conflict
c. Unrestrained conflict
d. Venting
e. Revenge
Q:
_____ are more likely than _____ to cover up anger.
a. Men; women
b. Women; men
c. Parents; children
d. Employers; employees
e. Teachers; students
Q:
Which of the following statements is true of how emotion functions in conflict?
a. Conflict is avoided if emotional arousal is high.
b. Emotional events always trigger unfamiliar patterns of responses during conflict.
c. Emotional behavior during conflict is unaffected by individual behavior.
d. Maturity mediates strong emotion during conflict.
e. The intensity of emotion remains constant through the conflict process.
Q:
Fractionation increases the intensity of emotions in conflicts by focusing attention on the sizing of disputes.
Q:
Because anger is such a negative emotion, you should never express it.
Q:
Feelings rise from a generalized state of arousal we call emotion.
Q:
Hocker and Wilmot caution the readers about using the different styles of conflicts. Describe these cautions, and discuss their implications for conflict management.
Q:
Which of the following is true of patterns of violence?
a. Domestic abuse victims are least likely to be killed when they try to leave than at any other time.
b. Women in general try to leave the scene rather than placate during a violent confrontation.
c. Intimate violence is usually nonreciprocal.
d. Physical aggression is seldom preceded by verbal aggression.
e. Husbands are more likely than wives to minimize and deny their violence.
Q:
You are more likely to dominate than oblige when you score high on which of the following?
a. Concern for self
b. Concern for others
c. Concern for relationship
d. Self-actualization
e. Other-orientation
Q:
According to the text, verbal aggression is violent communication behavior.