Question

Hwei-Jen believed that averting your eyes when interacting with someone was a sign of respect. When Hwei-Jen would not look directly at Mark when he spoke, he felt a bit insulted and thought that Hwei-Jen was not listening to him. This hindrance to effective communication involves __________.

a. responding

b. pseudolistening

c. pre-occupation

d. not recognizing diverse listening styles

e. lack of effort

Answer

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