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Question
How is a complainer different from a noncomplainer?a. Compared to a complainer, A noncomplainer is more likely to become satisfied with company intervention.
b. Compared to a noncomplainer, a complainer is more likely to return following the exchange.
c. Compared to a noncomplainer, a complainer is less likely to tell others when a company performs poorly.
d. A complainer is not as valuable as a noncomplainer to a firm.
e. A complainer is more likely to be experiencing disgust than a noncomplainer.
Answer
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