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Question
Handling problem callers who become abusive is best done bya. leaving time limits open so they finally run down.
b. terminating them after a clear warning.
c. posing close-ended questions to specify the problem.
d. both a and b.
Answer
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Related questions
Q:
The suicide rate among children and adolescents has been essentially stable since 1950.
Q:
The client's past history and cultural background have little to do with the here-and-now conditions of a crisis.
Q:
Seung-hui Cho's rampage really does not fit Shneidman's characteristics of suicidal people.
Q:
The ACT model is an acronym for what?
a. Action, Cognition, Trauma
b. Activation, Confluence, Transcrisis
c. Assessment, Connecting, Traumatic
d. None of the above
Q:
Successful crisis work may be described as
a. positive addicting behavior for the worker.
b. successfully resolving long standing trauma of the client.
c. stopping transcrisis events.
d. generating in the client a long term resiliency to ward off future crisis
Q:
Transcrisis points are frequently accompanied by transcrisis states that occur during interventions.
Q:
A salutogenic shift on a crisis chronosystem means that
a. people have mourned their losses and are starting to rebuild their lives with renewed hope.
b. people are becoming more prone to transcrisis events.
c. people are more prone to have ASD turn into PTSD.
d. salutogenic shifts occur only with systems and not individuals.
Q:
Transcrisis states are identical to posttraumatic stress disorder.
Q:
In the disequilibrium that accompanies crisis, anxiety is always present, and the discomfort of anxiety provides an impetus for change.
Q:
Kubler-Ross believes that our culture sees death as
a. a transition into a greater eternal life.
b. defeatable through modern medical science.
c. an unspeakable issue, more so than sex or violence.
d. a resolvable issue through erecting monuments and memorials.
Q:
The mesosystem is a
a. rapid response system
b. national response system.
c. communications system.
d. All of the above contribute to the mesosystem
Q:
Systemic and comprehensive intervention in a large scale or mega crisis by the United States government is about how many years old?
a. 30
b. 50.
c. 100.
d. 150.
Q:
National crisis response teams (NCRT's) rapidly go out and assist communities following
a. community-wide disasters.
b. manmade disasters only.
c. failure of local crisis agencies.
d. all of the above.
Q:
A satellite in orbit would be part of the
a. chronosystem
b. super macrosystem
c. primary mesosystem.
d. super mesosystem.
Q:
Bereavement overload is real and can be extremely detrimental to workers
Q:
Complicated grief occurs because there are very few clues to identify it.
Q:
A similar technique for handling pranksters and silent callers is to
a. Wonder whether it is difficult to say what they really need so they make prank calls or say nothing.
b. Hang up if they don"t respond in one minute.
c. Ask them if they are on drugs or are having a psychotic break.
d. None of the above is a good response to these two types of difficult callers.
Q:
Disasters have their worst effects on people who are poor, old, sick, and otherwise disenfranchised from societal benefits.
Q:
Narrative therapy is particularly important in grief work because it involves the thematic meaning of the loss
Q:
The decision stage in a LEMA plan is the point in time in which the decision is of whether to declare an emergency is made.
Q:
What model describes an addiction that is attributed to first starting with cigarettes and then moving on to alcohol and then cocaine?
a. gateway
b. lifestyle
c. prescriptive
d. peer cluster
Q:
AA's role in after care
a. is to stop the person from drinking by use of aversive conditioning.
b. may be problematic because the person becomes overzealous in using it.
c. is to socialize and avoid isolation.
d. both b and c.
Q:
Font type has little to do with what is going on with a client.
Q:
Family treatment involves the worker
a. initially being quiet and letting the pathology emerge
b. teaching the family to openly express feelings.
c. teaching family members to carry messages to one another.
d. both a and b are important worker techniques.
Q:
An ecosystemic crisis can create victims far away from the actual event.
Q:
Alcoholism is often called the disease of what?
a. minimizing
b. rationalization
c. intellectualization
d. denial
Q:
Pranksters should be hung up immediately to clear the lines for legitimate calls.
Q:
One way of deescalating severely disturbed callers is to humor them by "going along" with their hallucinations as a calming technique. ( p.136)
Q:
Lots of times complaining callers who question the callers' credentials are really wondering whether they can trust the worker.
Q:
Attempts to determine alcoholic personalities through the use of tests have been problematic because
a. alcoholics have a variety of different problems, and their personalities resemble those of schizophrenics.
b. the medical model and AA do not believe in alcoholic personalities, only the disease of alcoholism.
c. the alcoholic may have very different personality profiles pre- and post-detoxification.
d. all of the above are problematic.