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Question
Good manners are essentially
a. thinking of the welfare of another, as expressed through kind, considerate behavior.
b. relaxed informality in the workplace.
c. rules established by older people who are rather inflexible and stoic.
d. traditional rules for behavior passed down over many years.
Answer
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Related questions
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a. True
b. False
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Ruminating over personal and work-related problems
a. manages stress by putting the problems into perspective.
b. is a positive stressor as it promotes self-awareness and growth.
c. is a response that exacerbates stress and may lead to depression.
d. achieves the same results as meditating.
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The lease on Alexias apartment will come up for renewal in 3 months. Her apartment complex was recently bought out by a new property management firm, and Alexia has heard rumors that these new owners will raise all tenants rents substantially. She is very worried that she will not be able to afford the increased rent and will be evicted or have to go without enough food or her medications. Alexias friend Beth says she should try to regain or let go of control in this situation. What does that mean?
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Q:
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Q:
Refer to Case 14.1. John's ability to handle the stress is probably due to his
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Q:
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b. misunderstanding.
c. work policies and practices.
d. adversarial management.
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Oftentimes ____________________ is perceived as a negative experience in our society when, in reality, it can serve as an opportunity for personal growth.
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A(n) ____________________ is an appropriate conflict management style when resolving the conflict is not worth the potential damage to the relationship.
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When you are in the middle of settling a dispute and the conversation is becoming heated, it is important to create a _____________________ so that the parties can continue to be open and honest.
Q:
A lose/lose conflict management strategy
a. is never appropriate and should be avoided at all costs.
b. results from a manager imposing his or her will on the "combatants."
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d. seeks to provide a long-term rather than a short-term solution.
Q:
When it results in a misunderstanding that causes two or more parties to perceive a disagreement, ineffective communication can serve as a(n) _____.
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Case 13.1
There is a major conflict going on in Andy's department. Workers do not trust Andy. They resent his authoritarian style, and they resist his instructions and suggestions. Andy sees the workers as "drones," and they think of him as "Darth Vader." Initially, Andy's manager tells the workers to "put up with it" and to "get back to work." He refuses to listen to their complaints and imposes his instructions with a threat of discipline. A group of employees discusses the problem. Jane suggests that they just drop it and go back to work. She doesn't want to lose her job and fears that even if they win, their working relationship with Andy will be damaged beyond repair. Malcolm suggests that they go back to Andy's boss and explain that they think talking about Andy's behavior could improve productivity and quality. He tells the group they ought to write down and present the substance of their concerns, not just attack Andy's management style. Malcolm thinks they can work this out without removing Andy or getting fired themselves.
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Q:
____________________ refers to a person's speaking pattern and includes elements of directness/indirectness, word choice, use of jokes, or figures of speech, and so forth.
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b. pacing, pausing, and word choice.
c. the use of such elements as jokes, figures of speech, stories, questions, and apologies.
d. all of these
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a. attending all meetings to which she is invited.
b. coming into the office, even on her off day.
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d. ensuring her supervisor is aware of her achievements.
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An obstacle to full appreciation of men's work/life balance issues is that many men are reluctant to discuss these personal pressures openly.
a. True
b. False
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Working fathers who want to take paternity leave or time off to help raise their children often suffer reduced status at work and resentment or teasing from coworkers.
a. True
b. False
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What do you believe are the ramifications of the wage gap for men and women?
Q:
Which of the following pieces of advice would be least helpful to an organization whose diversity training efforts are ineffective?
a. Offer incentives to middle managers who incorporate diversity initiatives into hiring, development, and promotion decisions.
b. Offer voluntary training that advances organizational goals.
c. Hold leadership responsible for modeling behaviors that support diversity.
d. Make training mandatory, primarily to avoid liability in diversity lawsuits.
Q:
As organizations enhance diversity, which employment practice should they adopt?
a. Limit the race and gender of employees.
b. Recognize that subtle biases will always exist and not much can be done about them.
c. Develop a plan for actively recruiting employees from groups that are underrepresented in the organization.
d. All of these
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What does it mean to value diversity? a. Recognizing that everyone has differences b. Behaving as though individual and cultural differences don't exist c. Having an ethnically diverse management team in the organization d. Anticipating that workforce diversity will provide a competitive advantage in the marketplace
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People can easily be discriminated against based on race because
a. race is a primary dimension of diversity that can't be changed.
b. racism is a conscious bias for most people.
c. genetic science supports the concept that racial differences exist.
d. people have direct experiences with people from different racial groups.
Q:
Kenneth's girlfriend accuses him of ethnocentrism. This means that Kenneth tends to
a. regard his own culture as better or more "correct" than other cultures.
b. believe that other cultures are better than his own.
c. display an attitude in favor of or against people based solely on primary or secondary dimensions.
d. make generalizations about all members of a particular group of people.
Q:
Which of the following is a point that supports affirmative action policies? a. Affirmative action creates preferences. b. Affirmative action does not involve employment selection tests. c. The purpose of affirmative action is to promote equal consideration. d. These policies require extensive training for interviewing prospective employees.
Q:
The most common and powerful stereotypes focus on observable personal attributes.
a. True
b. False