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Question
Give an example of functional-professional touch you have either provided to a customer or client, or that you have received as a customer or client.
Answer
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Related questions
Q:
The authors of your text recommend practicing your speech using the working outline, but to transition to the speaking outline for your presentation.
Q:
__________ is an example of a nonvocal form for verbal communication that is often mistaken for nonverbal communication because of its reliance on gestural symbols rather than spoken words.
Q:
Communication processing can be defined as
a. the encoding and decoding of messages between two or more communicators.
b. the use of technology such as cell phones or Internet chat programs to process and transmit information.
c. the means by which you gather, organize, and evaluate the information you receive.
d. putting chunks of information together to form patterns and create meaning at a more complex level.
Q:
Self-directed work teams are common in the modern workplace.
Q:
Making direct eye contact with another person is considered to be a sign of interest and respect throughout the world.
Q:
Using classroom interaction as the source for your examples, illustrate the characteristics of communication as being symbolic, requiring a shared code, being linked to culture, being both intentional and unintentional, occurring through various channels, and being transactional. Explain how understanding these characteristics can help a teacher communicate more competently with his or her students.
C = synthesis, application, and analysis; D = 3
Q:
In Western cultures, use of eye contact signals respect for and interest in the audience.
Q:
Consider a time when you and a communication partner failed to communicate competently. Describe what happened in the situation and what went wrong in both your and your partners communication. Based on what you have learned so far about competent communication, what could you and the other person do to communicate more competently if you could go back in time and do the interaction over?
Q:
__________ is a situation in which group members strive to minimize conflict by refusing to critically examine ideas, analyze proposals, or test solutions.
a. Role conflict
b. Group communication breakdown
c. Groupthink
d. Harmonizing
Q:
You and your significant other like to revisit the restaurant where you had your first date and always request to sit at the same table where you first sat. On your anniversary, you arrive at the restaurant to find another couple sitting at your table, and you feel frustrated. Your claiming of the table would be referred to as a kinesic behavior.
Q:
List and describe the six characteristics of communication.
C = knowledge; D = 2
Q:
In what ways do traditional media and the pervasive converged media differ? Do you believe that the traditional media are still powerful? Why, or why not?
Q:
Reading from a script or a teleprompter restricts body movement and limits the speakers ability to communicate nonverbally.
Q:
How might social cognitive theory explain how media content affects peoples behavior?
Q:
A network in which communication passes from one person to another rather than being shared among members is referred to as a/an
a. all-channel network.
b. wheel network.
c. tree network.
d. chain network.
Q:
What term is used to refer to anything that interferes with the transmission of a message, changing it in some way from what was originally encoded?
Q:
Which concept explains why we may perceive other people as being highly dependent on or influenced by the media while failing to realize how much we are also dependent on or influenced by media?
Q:
Seeking out opportunities to practice public speaking can improve confidence and reduce communication apprehension.
Q:
Audiences notice the signs of nervousness more than most speakers believe they do, and are usually very critical of speakers who appear nervous.
Q:
Affect displays are usually unintentional actions that show a persons emotion.
Q:
Recurring patterns of behavior or thinking that come to be accepted in a group as the usual way of doing things is a definition associated with which term?
a. cliques
b. rules
c. norms
d. loafing
Q:
While you are engaged in a heated telephone conversation with one of your coworkers, your roommate walks up and asks you a question. Without breaking from the telephone conversation, you hold your hand out toward your roommate as if to say, Not nowIm on the phone. In this scenario, your nonverbal behaviors serve the adaptive function.
Q:
List the six steps in the group decision-making process described in your textbook.
Q:
How does improving our listening competence benefit us academically, professionally, and interpersonally?
Q:
What type of power comes from a persons ability to punish or harm others?
Q:
Showing that one has used supporting material from experts on ones subject helps a persuasive speaker achieve which of Aristotles forms of rhetorical proof?
a. logos
b. pathos
c. ethos
d. mythos
Q:
All of the following are included in Aristotles forms of rhetorical proof except
a. logos.
b. pathos.
c. ethos.
d. mythos.
Q:
__________ is listening in order to control the communication interaction.
Q:
Jody is terrified of giving oral presentations, and has consequently put off applying for a promotion at work that would require her to train other employees and deliver quarterly reports to the committee that oversees training and professional development at her company. Synthesizing information from throughout this chapter, what would you say to Jody to help her understand how her perception of both the activity as well as herself has influenced her avoidance of this opportunity for career growth?
Q:
Virtual meetings are less effective for brainstorming purposes than face-to-face meetings are.