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Question
Gina and Bill are managers for two separate projects. Gina supervises robotics repair and maintenance. Bill receives all the customer complaints that his customer service staff cannot handle.
a. Gina has the more difficult job.
b. Bill is more likely to be exhausted and withdrawn at the end of the day.
c. Gina is more likely to be exhausted and withdrawn at the end of the day.
d. They both have jobs that cause emotional exhaustion.
Case 9.1
Anne has been feeling depressed lately. A few weeks ago her pet cat died of old age. Anne was sad, naturally, but lately she has hardly been able to function. While talking to a friend about how she was feeling, she suddenly remembered how distraught she was as a child when she rolled over on a new kitten in her sleep and smothered it. Anne decides to join a self-help group in order to get control of her feelings. That same week a coworker had failed to fulfill her responsibilities on an important project, resulting in delays. Anne was "chewed out" by her boss as a result. Anne wants to tell the coworker how angry she was. Anne's boss, Jerry, is subject to angry outbursts. When he is upset, he lets everyone know it, quickly and fully.
Answer
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Related questions
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