Accounting
Anthropology
Archaeology
Art History
Banking
Biology & Life Science
Business
Business Communication
Business Development
Business Ethics
Business Law
Chemistry
Communication
Computer Science
Counseling
Criminal Law
Curriculum & Instruction
Design
Earth Science
Economic
Education
Engineering
Finance
History & Theory
Humanities
Human Resource
International Business
Investments & Securities
Journalism
Law
Management
Marketing
Medicine
Medicine & Health Science
Nursing
Philosophy
Physic
Psychology
Real Estate
Science
Social Science
Sociology
Special Education
Speech
Visual Arts
Question
Gavin purchased an MP3 player at a large electronics retailer. When his device stopped working he emailed the store to inquire about a repair or replacement device. Gavin received a reply from a customer service representative, thanking him for his inquiry and resolving to try to help him. The representative stated that it might be the manufacturer, not the store itself, who should handle this type of problem. She thanked him again for his business and encouraged him to continue shopping at the retailer. Which of the following statements accurately describes the customer service representative's job of delivering bad news?A) Her message was insensitive and likely offended Gavin.
B) Her message provided all the required information to Gavin.
C) Her message was unclear and will likely result in further communication from Gavin.
D) Her message effectively balanced all four goals of communicating bad news.
E) Her message is using the technique of refutation to convey the bad news.
Answer
This answer is hidden. It contains 342 characters.
Related questions
Q:
Discuss how to make effective use of technology as you analyze your career goals and begin a job search.
Q:
Cassie is interested in event planning, but isn't sure of her career goals. Give some examples of how she could analyze her career goals.
Q:
Fiona is interested in an internship at a local art museum. Because she has no work experience related to this position, she should use a chronological résumé format when applying.
Q:
Unlike Facebook, LinkedIn is primarily intended to be an interactive professional networking tool.
Q:
Some college and university career centers offer services to alumni.
Q:
Which of the following is true of web résumés?
A) A web résumé should include a link to a PDF version of your resume but apart from this, it should not include any other links referring to any other supporting material.
B) Web résumés cannot be searched through search engines, and you will need to send the link to the recruiters.
C) Web résumés should always be kept up to date and include a "last updated" date.
D) Once uploaded, the web résumés cannot be updated or changed.
E) Web résumés can only be used for sales and marketing jobs.
Q:
Which of the following would be the best statement to include in a cover letter to address the fact that you lack the two years of full-time experience specified in the job posting?
A) I know that I don't have the two years of full-time work experience, but I hope that you won't hold that against me.
B) I may not have two years of full-time work experience, but is that really so important?
C) While my full-time work experience is less than two years, my related internship and part-time work have given me a great understanding of the industry.
D) I hope that you will not overlook all of the other applicable skills and abilities I will bring to the team only because I lack two years of full-time experience.
E) Although I don't have two years of full-time experience, I still think that I am a strong candidate for the job.
Q:
When you write an unsolicited cover letter, ________.
A) gaining attention is relatively easy
B) you are replying to a posting that requests applications
C) your audience is actively looking for someone to fill the job
D) do not end the letter by requesting an interview
E) you need to persuade your audience to read your letter rather than discard it
Q:
A letter of application is a(n) ________ sent to a prospective employer.
A) routine message
B) persuasive message
C) goodwill message
D) FYI message
E) claim message
Q:
A cover letter ________.
A) should not include your skills as they will be mentioned in your résumé
B) is not a persuasive message
C) can convey your professional personality and writing skills
D) should be generic enough so that you can use it to apply for any job in your field
E) does not need to specify the position you are applying for
Q:
Which of the following must be avoided regarding references?
A) including references in the main body of the résumé
B) providing professional references on a separate page
C) formatting the references in the same style as the résumé
D) including previous employers under professional references
E) using personal titles like Mr. or Dr. for the references.
Q:
Which of the following best describes a responsibility you had at a previous job in your résumé?
A) Wrote content for a weekly website
B) I formatted fliers, memos, and newsletters
C) I helped with general office duties
D) I worked with computers
E) Strong interpersonal skills
Q:
Which of the following guidelines should be followed for writing an effective résumé?
A) List educational information at the end of a résumé.
B) If you are a transfer student, list even those schools where you earned credits but did not graduate.
C) Avoid placing your name at the top of the résumé.
D) If you have less than five years of work experience following college, avoid including your grade point average.
E) Do not include a document title such as résuméor curriculum vitae, which takes up unnecessary space.
Q:
Discuss the advantages of appropriate documentation.
Q:
Describe one primary benefit of using software features like automated styles and automated headings when formatting formal reports.
Q:
Martin was asked to keep the minutes at a committee meeting which was called for planning the company picnic. During the meeting, the members discussed the venue for the picnic – whether they should conduct it on the office grounds, bringing in food and recreation vendors, or hold it off site at a facility that provides a comprehensive package. Several people were given follow up tasks including estimating the costs of conducting it on company grounds and whether special permission or permits would be required. There were also action steps to research three offsite locations' prices. The date of the event was not determined because though it was usually held in May, the tech department was planning to roll out a big project during the same time. So the picnic in May was going to be problematic. So the committee had to discuss the date with the IT director and verify with the office manager if the picnic could be conducted in June. Give a sample of what Martin's minutes would look like.
Q:
Ruth recently graduated from college and entered the workforce. After her first business trip, her supervisor asked her to write a trip report. Ruth submitted a carefully written report, chronologically narrating the events and meetings that took place on her trip. Has Ruth created her trip report in an accurate format?
Q:
Tables illustrate the relationship among variables or sets of data as an image or shape drawn in relationship to two axes.
Q:
Business reports often rely on numbers, and data graphics are the best tools for communicating these numbers.
Q:
A white paper is a report intended to educate the audience – often potential customers – on a topic that is central to a company's business.
Q:
To ensure proper alignment of the dot leaders and page numbers on a table of contents, create the leaders by inserting periods.
Q:
A feasibility report will always include the criteria that decision makers can use to judge the proposal.
Q:
Business reports clearly identify the author, the date, and the topic or title.
Q:
________ are any phrases, sentences, paragraphs – even single, distinctive words – that you take from any of your sources.
A) Paraphrases
B) Quotations
C) Summaries
D) Citations
E) Footnotes
Q:
Presenting others' ideas as your own is known as ________.
A) summarizing
B) paraphrasing
C) plagiarism
D) quoting
E) citation
Q:
Veronica is happy that she made it to the second round of interviews, but is anxious about its format. She has never done a telephone interview and is nervous about how it will go.
Which of the following is most likely to be true regarding the telephone interview?
A) Veronica will not be allowed to use the mute key of the phone anytime during the interview.
B) Veronica will be expected to use a cell phone rather than a landline.
C) Veronica will need to pay attention to her body language and the image it projects.
D) Veronica may find speaking to multiple people via speakerphone challenging.
E) Veronica will not be able to refer to resource materials or notes during the call.
Q:
Telephone interviews ________.
A) are typically used by companies to filter candidates before conducting the first round of on-campus interviews
B) never require you to place the call
C) always require you to use a cell phone rather than a landline
D) are considered a form of an onsite interview
E) allow you to easily refer to resources during the interview
Q:
Which of the following is true about taking notes at a career fair?
A) It sends the message that you are interested in the company.
B) It will not help you prepare for onsite interviews.
C) Writing notes on the backs of business cards is disrespectful.
D) Taking notes about your conversations offends the recruiters.
E) It shows that you do not value the information you are being given.
Q:
Candace is getting ready to attend her first career fair. She knows that you have already been to several career fairs, so she asks you to help her prepare.Which of the following advice would you give to Candace while she is preparing for the career fair?A) Review the websites of the companies you want to meet before going to the career fair.B) Dress casually and avoid formal attire as this is just a preliminary interview.C) Arrive at the career fair later in the day, after recruiters have finished meeting most of the job seekers.D) Do not make the first move to start a conversation.E) Avoid asking any questions to the recruiters.
Q:
Candace is getting ready to attend her first career fair. She knows that you have already been to several career fairs, so she asks you to help her prepare.
Which of the following is an improper guideline for Candace to follow while preparing for the career fair?
A) She should get there early so that she'll have more time to speak with recruiters.
B) She should survey the layout and make a plan as to which employers she wants to visit, in which order.
C) She should dress like a businessperson, not a college student.
D) She should wait for recruiters to make the first move to start a conversation as a sign of professionalism and respect.
E) She should research the companies and positions she is interested in prior to the career fair, so that she will appear knowledgeable and interested.