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Question
Following the accidental release of a batch of phones that failed screening control, a manufacturer of mobile phones replaces all such phones at no cost to the usereven taking care of shipping and delivery. Which step in the control process does this example represent?a. Taking corrective action
b. Measuring performance
c. Comparison of performance to standards
d. Setting performance standards
Answer
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Related questions
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Discuss the contents of the Equal Employment Opportunity Title VII of the Civil Rights Act of 1964.
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_____ is the process of dealing with employees who are represented by a union.
a. Labor relations
b. Public relations
c. Human relations
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Organizations with a diverse workforce:
a. have fewer training needs.
b. find it difficult to gain competitive advantages.
c. tend to have low productivity.
d. tend to have conflicts.
e. find it difficult to understand different market segments.
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Which of the following is an effective individual strategy for managing diversity?
a. Using micromanagement techniques for managing minority groups
b. Limiting interpersonal communication
c. Fostering tolerance
d. Treating everyone the same without regard for their fundamental human differences
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_____ are usually set up through a procedure called job evaluationan attempt to assess the worth of each job relative to other jobs.
a. Wage-level policies
b. Wage structures
c. Individual wage policies
d. Wage level decisions
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Q:
The Behaviorally Anchored Rating Scale (BARS) is _____.
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b. an objective method of performance appraisal
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c. content validation methods
d. judgmental performance appraisal criteria
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a. behavioral management perspective
b. quantitative management perspective
c. systems perspective
d. contingency perspective
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In the context of the systems perspective, an output would be:
a. technological processes.
b. labor skills.
c. services.
d. raw materials.
e. human resources.
Q:
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a. Scientific management
b. Lean manufacturing
c. Behavioral management
d. Human relations movement
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Q:
A difference between Theory X and Theory Y is that:
a. Theory X makes positive assumptions.
b. Theory Y is consistent with the views of scientific management.
c. Theory Y assumes that people lack ambition.
d. Theory Y represents the assumptions made by human relations advocates.
e. Theory Y assumes that people naturally dislike work.
Q:
Which of the following focuses on the management of the entire firm as opposed to the jobs of individual workers?
a. The Contingency theory
b. Scientific management
c. Administrative management
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Q:
_____ refer to a manager's ability to prioritize work, to work efficiently, and to delegate work appropriately.
a. Diagnostic skills
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b. technical
c. diagnostic
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The final phase of the management process is _____ that involves monitoring the organization's progress toward its goals.
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c. leading
d. controlling
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a. Marketing managers
b. Human resources managers
c. Financial managers
d. Operations managers
e. First-line managers
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a. Middle managers
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A common middle-management title is:
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b. division head.
c. supervisor.
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A disadvantage of group decision making is that:
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c. communication may be curbed.
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c. Risk propensity
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a. optimization
b. escalation of commitment
c. an evidence-based decision
d. satisficing
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Q:
Political forces, intuition and escalation of commitment, risk propensity, and ethics constitute the _____ aspects of decision making.
a. rational
b. administrative
c. classical
d. behavioral
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Q:
Delta Corp. introduced a new set of policies, giving its employees more flexibility in work timings. This decision was made in response to complaints from employees about fatigue. Which step of the rational decision-making process is illustrated in the scenario?
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b. involves the evaluation of different alternatives.
c. ends when alternatives have been identified.
d. does not include the implementation of an alternative.
e. ends when a decision situation has been defined.