Question

Everett Bank has just learned that there is a disgruntled former employee who has created a blog that is telling everyone that Everett Bank has halved their customer service representatives and therefore customers have great difficulty getting through to a relationship officer when there is a problem with their account. Everett is worried that it may lose customers as a result of such a write-up. Which type of risk would this be an example of?

A. Operational risk

B. Legal risk

C. Compliance risk

D. Strategic risk

E. Reputation risk

Answer

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