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Question
Emotional labor refers to:
A. the effort, planning, and control needed to express organizationally desired emotions during interpersonal transactions.
B. the tendency to change our attitudes so they become more consistent with our behaviors.
C. a person's evaluation of the job and work context.
D. a person's emotional attachment to identification with, and involvement in a particular organization.
E. maintaining similar emotional display rules and standards around the world.
Answer
This answer is hidden. It contains 130 characters.
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A. jargon that they both understand.
B. information filtering.
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