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Question
Describe five things that a project manager can do to make sure a customer is satisfied:Answer
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Related questions
Q:
The ES and EF times are determined by calculating forward, that is, bya. adding all the times together for the project.b. working through the network diagram from the beginning of the project to the end of the project.c. calculating the optimistic and pessimistic times for the project.d. working through the network diagram from the end of the project to the beginning of the project.
Q:
Earliest start time (ES) is the earliest time at which a specific activity can begina. calculated on the basis of the project estimated start time and the estimated durations of preceding activities.b. calculated on the basis of the project estimated finish time and the estimated durations of preceding activities.c. calculated on the basis of the project estimated start time and the estimated durations of succeeding activities.d. calculated on the basis of the project estimated start time and the estimated durations of approaching activities.
Q:
Given the following activities, draw the network diagram for the activities in the project.Activity Immediate PredecessorA -B AC AD B,CE DF DG E,FH G
Q:
Describe the quality standards that must be included or referenced in the quality plan.
Q:
Standard subnetworks should be developed for those portions of projects for whicha. repeat once or twice in the project.b. the logical relationships among the activities have been well established through historical practice.c. need to be fast tracked to get the project scheduled.d. take up too much space on the network diagram.
Q:
Activities should the time intervals at which actual project progress will be reviewed and compared to planned progress.a. not be longer in estimated duration thanb. be the same length in estimated duration asc. be longer in estimated duration thand. be any length of time, it doesn't matter the length
Q:
Arrows linking the activity boxes in a network diagram show the of the dependent relationship.a. requirementb. directionc. strengthd. time of the slack to start
Q:
Each activity in a network diagram is represented by a box in the , and the of the activity is written within the box.a. work breakdown structure, nameb. network diagram, descriptionc. project scope document, responsible organizationd. responsibility assignment matrix, name of the responsible person
Q:
Each box for an activity in a network diagram is assigneda. the next number after its predecessor's number.b. a unique activity number.c. an integral number.d. a rational number.
Q:
The description of an activity in a network diagram usually starts with a .a. verbb. nounc. name of the individual responsibled. length of the estimated duration
Q:
Designating as having primary responsibility can cause confusion and increase the risk that some work will "fall through the cracks," because each may assume that the other is going to do it.a. a subcontractorb. a third partyc. two or more individualsd. the project manager
Q:
The all of the lowest-level work packages in the work breakdown structure constitutes completion of the project work scope.a. accomplishment or production ofb. listing in the WBS ofc. assignment of resources tod. changing of
Q:
The WBS should be decomposed to a level that identifies individual work packages fora. each person that planned the project.b. each resource assigned to the project.c. the level of detail specified by the customer.d. each specific deliverable listed in the project scope document.
Q:
It is important to plan for in performing the project to assure that the work is done according to specifications and applicable standards and that deliverables meet acceptance criteria.a. qualityb. resourcesc. timed. scope creep
Q:
The contractor or project team needs to gain agreement from on the project scope document.a. the sponsor or customerb. all the stakeholdersc. only the contractor's chief financial officerd. only the subcontractors
Q:
The may include a high-level WBS in a graphic chart format or as an indentured list of the work elements and associated deliverables.a. statement of workb. project scope documentc. network diagramd. work breakdown structure
Q:
Although major or key deliverables may be stated in the project charter or request for proposal, they need to be in the project scope document.a. repeatedb. expanded on in greater detailc. stated at higher levelsd. listed in sequence with the responsible person or organization
Q:
are the products or outputs that the project team or contractor will produce and provide to the customer during and at the completion of the performance of the project.a. Contractsb. Acceptance criteriac. Deliverablesd. Responsibilities
Q:
It is important to document the detailed requirements in the in order to establish a clear understanding with the sponsor or customer.a. statement of workb. project scope documentc. network diagramd. work breakdown structure
Q:
The project scope document is valuable for establishinga. a request for proposal for the project.b. a common understanding among project stakeholders regarding the scope of the project.c. the contact between the contractor and the customer.d. the risk management plan for the project.
Q:
The project objective must be clearly defined and agreed upon by thea. sponsor or customer and the project team or contractor that will perform the project.b. stakeholders for the project.c. project team and subcontractors.d. suppliers of materials to the project.
Q:
An activity, also referred to as a task, is a defined piece of work that consumes effort by people and not necessarily time.
a. True
b. False
Q:
A responsibility assignment matrix is used to designate the individuals responsible for accomplishing the work items in the work breakdown structure.
a. True
b. False
Q:
The work breakdown structure is the same thing as the project organization chart or structure.
a. True
b. False
Q:
All branches of the WBS have to be broken down to the same level.
a. True
b. False
Q:
The focus must be on relying on after-the-fact inspections or testing and then do the necessary work to correct quality problems.
a. True
b. False
Q:
It is essential to wait until the end of the project to check if the sponsor/customer requirements and expectations have been met regarding the quality of the project deliverables.
a. True
b. False
Q:
Planning for quality is a necessary, yet often forgotten or dismissed, function on a project.
a. True
b. False
Q:
At the beginning of the project it might not be possible to define all of the requirements, work elements, and deliverables at a detailed level.
a. True
b. False
Q:
A network diagram is a technique for organizing and subdividing all the project work and deliverables into more manageable components.
a. True
b. False