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Question
Derrick was feeling drained after working for several hours on a demanding task that required intense concentration. Derrick then ate lunch with Daisy, a coworker from another department, who shared a little about her morning, asked how his project was going, and provided some cheerful encouragement for him to keep at it. By the time Derrick returned to his desk, he felt renewed and was able to resume his work and complete the difficult task. This story demonstrates
a. the power of positive energy in the workplace.
b. that Derrick lacks adequate engagement in his job.
c. that Derricks esteem needs were satisfied.
d. the benefits of putting the employee first in an organization.
Case 10.1
Antonio's company has an employee orientation program; has an extensive employee performance review program; and encourages managers to praise, write letters of appreciation for jobs well done, and take the time to listen to their employees. Years ago, the company began a positive reinforcement program. Managers were initially reluctant to support the program because they expected employees to begin demanding pay raises. But the company kept working at it, and eventually the program was accepted. Then, in order to increase quality and productivity, assembly-line workers were paid based on piecework for each acceptable component that they built. When the incentive programs were first introduced, employees competed with each other, teamwork was destroyed, and interpersonal relations dropped to an all-time low. Now the incentive programs and other positive reinforcement programs seem to be working. However, due to cutbacks in management levels and increasing work demands, managers are finding it harder and harder to determine which employees most deserve recognition.
Answer
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Related questions
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