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Question
Customer relationship management (CRM) is the ability of an organization to retain profitable customers.
a. True
b. False
Answer
This answer is hidden. It contains 41 characters.
Related questions
Q:
Categories of people whose rights are in some way defended against discrimination are referred to as
a. protected groups.
b. minorities.
c. "special-needs" groups.
d. the privileged class.
Q:
Affirmative action is taking steps to hire and promote people from groups previously discriminated against.
a. True
b. False
Q:
Hispanics are the only minority group to be categorized by language.
a. True
b. False
Q:
Inequality exists entirely because of racism.
a. True
b. False
Q:
The first antidiscrimination law in the United States was the Civil Rights Act of 1964.
a. True
b. False
Q:
Given information from this chapter, can governments manage more ethically than capitalism?
Q:
Using the arguments for and against industrial policy, discuss the benefits and detriments of government support for the hydrogen economy (i.e., using hydrogen as a primary source of fuel to replace oil).
Q:
Industrial policy sometimes allows, or requires, government financial assistance to certain industries (e.g., the airline industry or the railroad industry). In addition to industry-wide assistance, the government has on occasion provided bailouts for individual firms. Is bailing out a specific company an appropriate use of government regulation?
Q:
Why does government regulate business?
Q:
Problems made worse by deforestation include
a. soil erosion.
b. the greenhouse effect.
c. moisture and nutrient ecosystem cycles.
d. all of these.
Q:
Which of the following adds to soil erosion problems and is a major cause of the greenhouse effect?
a. ozone depletion
b. carbons
c. deforestation
d. sustainability
Q:
Which of the following is not a problem central to the toxic substances issue?
a. not being aware of the effects
b. the need for daily reports to the EPA
c. population increase
d. toxic substances can be associated with industrial accidents
Q:
The point at which a particular phenomenon suddenly begins to be activated is the
a. inception.
b. point of origin.
c. threshold.
d. entry barrier.
Q:
A measure of disorder of energy, indicating its unavailability for recycling for the same use, is
a. entropy.
b. dissolution.
c. atrophy.
d. declination.
Q:
Biodiversity continues to be lost at a small rate.
a. True
b. False
Q:
Externalities are side effects or by-products of actions that are not intended, but unavoidably impact others
a. True
b. False
Q:
What are the main problems in the Johnson & Johnson talc power case?
Q:
What has caused the expansion of the doctrine of strict liability concept?
Q:
One of the primary problems associated with electronic commerce has been the proliferation of online scams.
a. True
b. False
Q:
One of the main reasons that we have experienced technological harms is that some technologies were implemented without much thought given to possible side effects.
a. True
b. False
Q:
One of the benefits of technology is that it reduces the amount of labor needed to produce a given number of goods or services. Yet evidence shows that Americans work longer hours now than at any time in our history, and we work more hours than any other country. Discuss the implications of using technology to produce more instead of working less.
Q:
Explain the concept of corporate transparency. Evaluate its usefulness in creating an ethical climate within an organization.
Q:
Defend the idea of character education being provided by corporations.
Q:
The test of one's best self relies on one's
a. self concept.
b. individual motivation.
c. self leadership.
d. self delusion.
Q:
Reasons to use the Golden Rule as an ethical principle include all of the following except
a. it is accepted by most people.
b. it is a uniquely Christian principle.
c. it is easy to understand.
d. it is a win-win philosophy.
Q:
The key to the Golden Rule is
a. caring.
b. duty.
c. justice.
d. impartiality.
Q:
Unlike other ethical principles, virtue ethics focuses on
a. what acts should be done.
b. the consequences of our actions.
c. human dignity.
d. the individual becoming virtuous.
Q:
Which of the following is not a type of justice mentioned in the textbook?
a. distributive justice
b. compensatory justice
c. procedural justice
d. utilitarian justice
Q:
Ethical issues at the organizational level
a. represent conflicts between two or more companies.
b. display conflicts between a person's role as family member and employee.
c. are generally more difficult to solve than issues at the personal level.
d. confront people in their roles as managers or employees.
Q:
The personal level of ethical challenges include situations we face in our personal lives
a. at work.
b. and in our families.
c. outside of the work context.
d. and spiritual lives.