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Question
Consider Mary, who is hearing impaired but able to speak and read lips. She applies for the job of accounting clerk. She has all the KSAs required for critical tasks. Although not a critical task, the job requires using the phone from time to time. Can the employer refuse to hire her on the basis of her inability to use a phone?A) Yes, she needed to be able to hear clearly on the job.
B) Yes, if the employer can show that not answering the phone is a detriment to the business.
C) No, the company has a duty to accommodate her by buying a phone for the hearing impaired.
D) No, the company has a duty to accommodate her by providing an operation to improve her hearing.
E) None of the above.
Answer
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Related questions
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A company has 12,000 employees and is highly successful. Describe a step-by-step process for setting up an orientation which two supervisors per month will attend.
The response to this question should go back to the model for developing training and address the TNA, design, development, implementation, and evaluation phases for an orientation.
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(b) Learning outcomes influence how much behavior can change once the trainee is back on the job. Reaction outcomes are measured by the requisite learning objectives and the overall training objective.
(c) Behavior outcomes are the changes of behavior on the job that will influence organizational results. Behavior outcomes are measured based on the original TNA.
(d) Organizational results are the changes in the bottom line related to the reason the training took place in the first place. Organizational results are a measure of the performance deficiency identified in the TNA.
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____Maturation refers to the events other than training that take place concurrently with the training program.
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______ A cost/ benefit evaluation compares the monetary cost of training with the non-monetary benefits.
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The authors suggest that when assigning trainees to a control group or trained group, the best method to use is
A) Sampling.
B) Representative sampling.
C) Random assignment.
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A group of similar employees who do not receive the training is called the
A) Random assignment group.
B) Factor analysis assignment.
C) Neutral group.
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Which of the following is NOT listed as a threat to internal validity?
A) Maturation
B) Testing
C) Instrumentation
D) Statistical regression
E) Reaction to evaluation
Q:
Which of the following statements regarding process evaluation is true?
A) The training manager is always interested in this data.
B) It is not that important to gather such information for a one- time half-day seminar.
C) Trainees are not interested in this data.
D) Only newer trainers are interested in this type of data.
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Which of the following are reasons usually given by managers for not evaluating training?
A) Nothing to evaluate
B) Too complex a job
C) No one cares about the evaluation
D) Both A & C
E) All of the above
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What is active listening and why is it necessary?
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Identify what Carl Rogers' active listening method involves. (Hint: there are three points identified in the text.)
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What is the purpose of behavior modeling and when should it be used?
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What is the purpose of role-play and when should it be used?
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____A main advantage to newsprint is it can be hung on the walls around the training room.
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____One way to encourage trainees to respond is to ask them to write out an answer.
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____The discussion method includes a lecturette to provide information to trainees.
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Which of the following is NOT an example of static media?
A) Video tapes
B) Overhead transparency
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D) Printed material
E) All of the above are an example of static media
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Which of the following is a strength of OJT?
A) Trainees learn skills in the actual work environment.
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A) Mentoring is more effective.
B) Coaching is more effective.
C) They focus on different aspects of the job.
D) Mentoring has always been a more formalized process.
E) Both B & D.
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The case study
A) Should have a trainer present the correct solution after trainees have provided their solutions.
B) Has a shorter version which is the incident process.
C) Has as its major weakness "providing incomplete information."
D) A & C.
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If learning objectives focus primarily on decision making, _____ can be an appropriate training tool.
A) The in"‘basket
B) Behavior modeling
C) Role-plays
D) The case study
E) Both A & D
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B) Using well-designed slides to get your point across.
C) Breaking down the task into manageable parts or sequences.
D) Putting together as much information as possible.
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B) Demonstration.
C) Simulation.
D) Lecturette.
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What are the specific problems that are associated with development of executives and why does coaching seem to deal with these problems?
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Indicate the parties who have responsibility for employee development and summarize what their responsibilities are.