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Question
Concerning the nonstandardized nature of most industrial services, which of the following statements is incorrect?a. The more labor-intensive the service, the less uniform will be the output.
b. As the extent to which equipment is utilized to produce the service increases, variability will increase.
c. As automation of the service decreases, uniformity of the output will also decrease.
d. It is important to develop systems to minimize human error.
e. It is often difficult for the user to judge service quality before the service is provided.
Answer
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