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Question
BusCorp. wants to introduce a new procedure for processing customer requests. If this change will require employees to break old routines and adopt new role patterns, the preferred strategy for dealing with resistance to this change such as this is:
A. communication.
B. learning.
C. stress management.
D. negotiation.
E. coercion.
Answer
This answer is hidden. It contains 236 characters.
Related questions
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