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Question
Brianna, a supervisor in a shoe store, observes Charles, an employee, becoming anxious and defensive when a customer complains about some shoes. The customer reacts to Charles' behavior by raising her voice and demanding to talk to a manager. When should Brianna give Charles performance feedback related to his handling of customer complaints?
A) at Charles' annual performance appraisal
B) within the next few weeks, whenever she has time for a formal meeting with Charles
C) as soon as she has time to list all of Charles' areas for improvement
D) as soon as she is finished talking with the complaining customer
E) during the next month in which performance appraisals are scheduled
Answer
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Related questions
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Identify the occupation that would typically employ an apprentice.
A) accountant
B) doctor
C) carpenter
D) nurse
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Q:
Which of the following is a work-study training method that teaches job skills through a combination of on-the-job training and classroom training?
A) bumping
B) benchmarking
C) apprenticeship
D) co-employment
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Q:
Which statement accurately characterizes electronic performance support systems (EPSSs)?
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B) EPSSs automate the administration and delivery of a company's training programs.
C) EPSSs determine the appropriateness of training by evaluating the characteristics of the organization.
D) EPSSs determine an individual's readiness for training.
E) EPSSs identify the tasks that training should emphasize.