Question

Big Bucks Bank has published a detailed company ethical code based on an extensive values management process. The code specifies that all dealings with customers are to be fully documented and all dealings with the public are to be not only legal but should be based on what is best for the consumer. Everyone who deals with a customer is responsible for what they advise and must document conversations. Promotions and rewards will be based on not only productivity but also on fairness and how the customer is dealt with. At the weekly mortgage department meeting, Bill the supervisor informs his department that the loan production is way down and that they need to do whatever is necessary to step up the amount of loans granted. As a result, a number of questionable loans are granted which make money for Big Bucks but result in families being foreclosed on. Assuming the questionable loans to be unethically given, which trait of an ethical company has been breached?
A.senior management has not articulated a clear vision of integrity
B.policies and practices of the mortgage department are not aligned with those of the organization
C.responsibility is collective rather than individual
D.nothing has been breached as this is common amongst even the most ethical of companies

Answer

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