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Question
Back2Work succeeded because it offered personalized assistance to its clientspeople who had lost jobsbeginning with having a live person answer every phone call. When management proposed an automated answering service with a directory tree ("Press 1 for a company directory", for example), Cathy was concerned the company would lose customers. Cathy's resistance stemmed from her
A) belief that uncertainty would increase
B) fear that she would be forced out of her habit
C) concern over personal loss
D) belief that the change was incompatible with the goals and interests of the organization.
Answer
This answer is hidden. It contains 43 characters.
Related questions
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