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Question
Anger:
a. is always irrational.
b. management is a very simple but important skill to learn.
c. clarifies thinking and improves decision making.
d. is usually a response to a perceived injustice.
Case 9.1
Anne has been feeling depressed lately. A few weeks ago her pet cat died of old age. Anne was sad, naturally, but lately she has hardly been able to function. While talking to a friend about how she was feeling, she suddenly remembered how distraught she was as a child when she rolled over on a new kitten in her sleep and smothered it. Anne decides to join a self-help group in order to get control of her feelings. That same week a coworker had failed to fulfill her responsibilities on an important project, resulting in delays. Anne was "chewed out" by her boss as a result. Anne wants to tell the coworker how angry she was. Anne's boss, Jerry, is subject to angry outbursts. When he is upset, he lets everyone know it, quickly and fully.
Answer
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Related questions
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Forgetfulness, moodiness, and reduced interest in personal or professional relationships are all signs of too much stress in a person's life.
a. True
b. False
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Ruminating over personal and work-related problems
a. manages stress by putting the problems into perspective.
b. is a positive stressor as it promotes self-awareness and growth.
c. is a response that exacerbates stress and may lead to depression.
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Q:
The lease on Alexias apartment will come up for renewal in 3 months. Her apartment complex was recently bought out by a new property management firm, and Alexia has heard rumors that these new owners will raise all tenants rents substantially. She is very worried that she will not be able to afford the increased rent and will be evicted or have to go without enough food or her medications. Alexias friend Beth says she should try to regain or let go of control in this situation. What does that mean?
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Q:
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b. misunderstanding.
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When you are in the middle of settling a dispute and the conversation is becoming heated, it is important to create a _____________________ so that the parties can continue to be open and honest.
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Case 13.1
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a. True
b. False
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Which of the following is a point that supports affirmative action policies? a. Affirmative action creates preferences. b. Affirmative action does not involve employment selection tests. c. The purpose of affirmative action is to promote equal consideration. d. These policies require extensive training for interviewing prospective employees.
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a. True
b. False