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Question
Angelina has to reject an employee's request for time off, and is trying to determine the best medium to deliver this message. She is also thinking about what the employee's reaction will be, and if there is anything she can say to soften the bad news. Angelina is engaged in which stage of the ACE process for delivering bad-news messages?A) analyzing
B) addressing
C) composing
D) critiquing
E) evaluating
Answer
This answer is hidden. It contains 312 characters.
Related questions
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Discuss how to make effective use of technology as you analyze your career goals and begin a job search.
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A) A web résumé should include a link to a PDF version of your resume but apart from this, it should not include any other links referring to any other supporting material.
B) Web résumés cannot be searched through search engines, and you will need to send the link to the recruiters.
C) Web résumés should always be kept up to date and include a "last updated" date.
D) Once uploaded, the web résumés cannot be updated or changed.
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A) gaining attention is relatively easy
B) you are replying to a posting that requests applications
C) your audience is actively looking for someone to fill the job
D) do not end the letter by requesting an interview
E) you need to persuade your audience to read your letter rather than discard it
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A) routine message
B) persuasive message
C) goodwill message
D) FYI message
E) claim message
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A) should not include your skills as they will be mentioned in your résumé
B) is not a persuasive message
C) can convey your professional personality and writing skills
D) should be generic enough so that you can use it to apply for any job in your field
E) does not need to specify the position you are applying for
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Which of the following must be avoided regarding references?
A) including references in the main body of the résumé
B) providing professional references on a separate page
C) formatting the references in the same style as the résumé
D) including previous employers under professional references
E) using personal titles like Mr. or Dr. for the references.
Q:
Which of the following best describes a responsibility you had at a previous job in your résumé?
A) Wrote content for a weekly website
B) I formatted fliers, memos, and newsletters
C) I helped with general office duties
D) I worked with computers
E) Strong interpersonal skills
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Which of the following guidelines should be followed for writing an effective résumé?
A) List educational information at the end of a résumé.
B) If you are a transfer student, list even those schools where you earned credits but did not graduate.
C) Avoid placing your name at the top of the résumé.
D) If you have less than five years of work experience following college, avoid including your grade point average.
E) Do not include a document title such as résuméor curriculum vitae, which takes up unnecessary space.
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B) Quotations
C) Summaries
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Presenting others' ideas as your own is known as ________.
A) summarizing
B) paraphrasing
C) plagiarism
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Veronica is happy that she made it to the second round of interviews, but is anxious about its format. She has never done a telephone interview and is nervous about how it will go.
Which of the following is most likely to be true regarding the telephone interview?
A) Veronica will not be allowed to use the mute key of the phone anytime during the interview.
B) Veronica will be expected to use a cell phone rather than a landline.
C) Veronica will need to pay attention to her body language and the image it projects.
D) Veronica may find speaking to multiple people via speakerphone challenging.
E) Veronica will not be able to refer to resource materials or notes during the call.
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Telephone interviews ________.
A) are typically used by companies to filter candidates before conducting the first round of on-campus interviews
B) never require you to place the call
C) always require you to use a cell phone rather than a landline
D) are considered a form of an onsite interview
E) allow you to easily refer to resources during the interview
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Which of the following is true about taking notes at a career fair?
A) It sends the message that you are interested in the company.
B) It will not help you prepare for onsite interviews.
C) Writing notes on the backs of business cards is disrespectful.
D) Taking notes about your conversations offends the recruiters.
E) It shows that you do not value the information you are being given.
Q:
Candace is getting ready to attend her first career fair. She knows that you have already been to several career fairs, so she asks you to help her prepare.Which of the following advice would you give to Candace while she is preparing for the career fair?A) Review the websites of the companies you want to meet before going to the career fair.B) Dress casually and avoid formal attire as this is just a preliminary interview.C) Arrive at the career fair later in the day, after recruiters have finished meeting most of the job seekers.D) Do not make the first move to start a conversation.E) Avoid asking any questions to the recruiters.
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Candace is getting ready to attend her first career fair. She knows that you have already been to several career fairs, so she asks you to help her prepare.
Which of the following is an improper guideline for Candace to follow while preparing for the career fair?
A) She should get there early so that she'll have more time to speak with recruiters.
B) She should survey the layout and make a plan as to which employers she wants to visit, in which order.
C) She should dress like a businessperson, not a college student.
D) She should wait for recruiters to make the first move to start a conversation as a sign of professionalism and respect.
E) She should research the companies and positions she is interested in prior to the career fair, so that she will appear knowledgeable and interested.