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Question
An appropriate response to a severely agitated client might bea. "The staff is right, you've got to accept their judgment. They are professionals and know what is best for you."
b. "I'll see what can be done about the problem. Just calm down!"
c. "It's clear somebody has messed up. They have no right to treat you that way. You've a right to complain."
d. "I understand how angry you must be. Before I can do anything though, I need to hear you calmly and clearly tell me what's bothering you so I can determine what needs to be done."
Answer
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Related questions
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