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Question
After consideration of a customer's request for a partial product refund due to repeated repairs, you have determined that you should comply. Which of the following is NOT part of your effective adjustment message?a. A fair response to a legitimate request
b. A statement that "the claim is being granted"
c. Resale or sales promotional material
d. An attempt to regain possible lost goodwill
Answer
This answer is hidden. It contains 1 characters.
Related questions
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a. After the description of the purpose
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c. As the conclusion
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a. To solve a specific problem or answer research questions
b. To provide information on a specific problem
c. To provide information and summarize findings of research
d. To compare and contrast research on similar problems related to the topic
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An analytical report
a. is designed to solve a specific problem or answer research questions.
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Interpreting Quantitative DataYour company has surveyed employees to determine their interest in learning about financial planning. Based on the responses, the company will develop training for employees who are interested. The table shows the total employee responses, using the raw data and percentages. The results of this survey will be reported to the director of Human Resources and used to develop a financial planning training seminar for employees.Personal Development Need Number PercentageRetirement Annuity 128 32Traditional and Roth IRA 104 26Mutual Funds 80 20Internet Stock Trading 52 13Effective Charitable Giving 36 9Totals 400 100Required:Write an analysis of this data that explains the results of the survey. This analysis will appear in the written report to the director of Human Resources.
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Which of the following sentences best introduces a graph in a written report?
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In the traditional Japanese culture, business people consider direct eye contact disrespectful or aggressive.
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Which of the following is FALSE concerning the diverse workplace?
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b. The assurance that data will be accurate and complete
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d. The assurance that data can be transmitted quickly and efficiently over long distances
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Email is generally a more time efficient communication channel than the phone.
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A limitation of language translation is that some words do not have an equivalent meaning in another language.
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c. As the final thought of the message to prompt action
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Which of the following is an effective device for gaining attention in a persuasive message?
a. A personal experience
b. A startling announcement
c. A gift or product sample
d. All of the above are effective devices.
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Businesses have learned that unethical behavior
a. is sometimes required when persuading people in lower socioeconomic groups.
b. is sometimes justified when the desired action is achieved.
c. is always followed by negative legal repercussions.
d. is not good for business in the long run.
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As indicated by Maslow's need hierarchy, people may respond favorably to
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The principles used in selling an idea are similar to those used in selling products.
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Improving on Constructive Criticism
A new medical assistant, Janelle, was hired at an outpatient medical center. Her supervisor found an error she made on a patient's record and sent Janelle the following email. Edit the email so that it is a good example of constructive criticism.
"I just want you to know how angry I am to find an error you made on Mr. Smith's record yesterday. How careless can you be about such an important thing? There is absolutely no room for carelessness in this job because people's lives depend on us! I've fixed the error, but if this ever happens again, you may loose your job."