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Question
A retail location's employees are suffering from poor morale and low motivation. The store manager knows that many changes must be made and the changes will likely be met with resistance from employees who are disengaged and not committed to their jobs. What conflict management style would best help the store manager make the changes necessary to improve the morale and engagement of the store's employees?
A) Avoiding
B) Competing
C) Accommodating
D) Collaborating
Answer
This answer is hidden. It contains 505 characters.
Related questions
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Your company encourages innovative ideas, and perseverance in the face of failure, to maintain their status as industry leader. Your company just made a new acquisition and they want to keep doing what their customers expect, delivering on a proven background of experience and tradition. What is the cultural dimension that differs between the organizations?
A) Power distance
B) Individualism vs. collectivism
C) Uncertainty avoidance
D) Time orientation
Q:
While some cultural concepts apply in both national and organizational settings, some don't. In what context should the competing values framework be utilized?
A) National
B) Social
C) Cultural
D) Organizational
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In what way is culture motivational?
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B) Establishes acceptable standards and behavior
C) Provides a shared identity and fulfills a need for belonging
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A) Proliferation of data in daily life
B) A database of quantitative information
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D) Expanding number of data sources readily available
Q:
A common theme required for the various methods you can use to develop your own personal competencies is that they are ________.
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B) Self-initiated activities done outside of the workplace
C) Specific to your industry
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When are employers concerned with measuring competencies?
A) Before employees are hired
B) After employees are hired
C) Both A and B
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Q:
Which of the following approaches would be used by a manager who takes time to determine what each specific problem involves before creating a plan to address the issue?
A) The situational approach
B) The technical approach
C) The universal approach
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Q:
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Q:
The ________ approach to learning prepares you to understand how to handle situations you encounter in the workplace.
A) Performance-based
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C) Interpretive-based
D) Experience-based
Q:
Contemporary organizations can be found in any industry and are constantly adapting to new challenges but they all share some similarities. All of the following are common characteristics of contemporary organizations except ________.
A) Measuring and using data to guide decision making
B) Needing individual and team performance
C) Diminished value on long-term relationships with employees
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Q:
Which of the following organizational processes would describe the pattern of interactions among individuals that includes groups and teams, negotiation, and communication and diversity?
A) Individual processes
B) Interpersonal processes
C) Organizational processes
D) Group or team processes
Q:
Which of the following is not one of the four organizational processes?
A) Individual
B) Interpersonal
C) Organizational
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Q:
We are interested in improving the functioning of organizations because of the positive impact on employees' ________.
A) Physical and mental well-being
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C) Creativity
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Q:
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B) People in organizations
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One of your teammates, Mary, seems to thrive on problem solving and really likes to be the one who "solves" the problem for the team. Mary likely has a(n) ________ learning style.
A) Creating
B) Planning
C) Deciding
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Q:
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B) Deciding learning style
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A) IQ
B) EQ
C) Agreeableness
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Q:
Which job requires the highest level of emotional labor?
A) Certified financial accountant
B) Customer service representative
C) Financial analyst
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Q:
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A) Consensus
B) Poor time management
C) Consistency
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Q:
What is the first step to using the self-fulfilling prophecy to improve your mentee's sales performance?
A) Attend training about sales and perceptions and tell your mentee about it
B) Dedicate more time to develop your mentee's professional image, focusing on their behavior and attire
C) You can't start a self-fulfilling prophecy to improve someone else's sales performance
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Q:
How long has research found first impressions last?
A) Less than an hour of interaction
B) Until new perceptions conflict with the initial judgments
C) Until the person joins your in-group
D) Initial judgments persist for months
Q:
What would you perceive as novel and distinct?
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B) Someone carrying an umbrella on a rainy day
C) Cars that are the same color as yours
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A) Their underlying purpose
B) They rely on incomplete information
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D) They can be used interchangeably
Q:
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A) 25%
B) 50%
C) 75%
D) 95%
Q:
Adam is an entrepreneur and is always trying out new inventions and exploring new ideas. He isn't always successful, and when a project fails, he learns from the experience and uses what he learns to continue developing and creating. Which orientation does Adam have?
A) Learning goal orientation
B) Performance goal orientation
C) Flexible goal orientation
D) Consistent goal orientation