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Question
A restaurant is faced with the challenge of communicating to its employees a significant change in service and style. Which method is LEAST effective for communicating this change?a. Inform employees directly that they must accept the change.
b. Emphasize reasons the changes were made.
c. Explain the employees' important role in implementing the change.
d. Emphasize the benefits employees gain from the change.
Answer
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Improving on Constructive Criticism
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"I just want you to know how angry I am to find an error you made on Mr. Smith's record yesterday. How careless can you be about such an important thing? There is absolutely no room for carelessness in this job because people's lives depend on us! I've fixed the error, but if this ever happens again, you may loose your job."