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Question
A realistic customer retention policy centers on the idea thatA) some customers are so unreasonable they are not worth keeping.
B) the customer is always right.
C) a customer retention rate of about 50 percent is realistic.
D) a company should strive to retain all their customers.
Answer
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Related questions
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So long as a supervisor is highly intelligent, he or she does not need much in the way of soft skills.
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Which one of the following experiences is likely to do you the most good in terms of developing job skills?
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A key part of cultural intelligence training is to
A) learn a second language the way the natives speak it.
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In cross-cultural relations, being attentive to individual differences in appearance helps overcome the problem of
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C) inviting a few coworkers to a group problem-solving session.
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Melissa takes an advocacy approach to group decision making. During a problem-solving meeting she is likely to
A) advocate whatever is best for the company.
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