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Question
A customer gets a pair of shoes resoled by a cobbler. Later at home, she realizes the shoes are too tight. She returns to the cobbler and says, "What's wrong with you? Don't you know how to put new soles on without making the shoe smaller?" In which of the following ways would the cobbler respond if he uses the natural child ego state?A. "It's not my fault, and they can't be redone. See you later."
B. "I'm sorry it happened. Shall I try stretching the shoes to make them fit?"
C. "You must have been disappointed. It's a nice pair of shoes. What can I do to make it up to you?"
D. "That's funny; it never happened before."
Answer
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