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Question
A bank manager says to one of her employees, "You do a nice job explaining savings products to our customers." How would you evaluate this feedback?a. It's effective: it's positive feedback and likely to be motivating to the employee
b. The manager could explain what "nice job" means by discussing specific behaviors the employee engages in
c. The manager could discuss the importance of explaining savings products and how it's linked to the company values (e.g., customer service)
d. All of the above
e. b and c
Answer
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