Q&A Hero

Q: Regulative rules only apply to speaking. a. True b. False

Q: "I will take out the trash from now on" is an example of what type of speech act? a. directive b. representative c. commissive d. expressive

Q: "This is the best birthday party I've ever attended!" is an example of what type of speech act? a. directive b. representative c. expressive d. declarative

Q: Ben replied, "I don't know," when his mother asked him if he wanted to attend her book club meeting. His reply is an example of NOT using: a. self-reflection. b. scripts. c. cooperative verbal communication. d. interactivity.

Q: Communication we perceive as inappropriate, unfair, or unduly harsh may cause an instinctive reaction known as: a. defensive communication. b. apprehension. c. deceptive communication. d. aggressive communication.

Q: Which of these is NOT a type of defensive communication? a. a dogmatic message b. a combative message c. an indifference message d. a control message

Q: The idea that language affects how we perceive others and our relationships with them is known as: a. regulative rules. b. constitutive rules. c. grammatical rules. d. linguistic determinism.

Q: Although a language's constitutive rules may change, regulative rules are constant. a. True b. False

Q: Research suggests that men and women are more different than similar when it comes to language usage. a. True b. False

Q: The textbook suggests using which strategy to achieve cooperative verbal communication? a. decreasing the use of "I" language b. increasing the use of "we" language c. increasing the use of "you" language d. avoiding the use of "we" language

Q: According to linguistic relativity, people who speak a language that uses masculine and feminine articles may perceive and understand their world differently than people who use a language without them. a. True b. False

Q: An effective method for managing communication apprehension is to develop a communication plan. a. True b. False

Q: You and your sister are discussing the nuances of an abstract word such as white. She types in the word on dictionary.com, only to find many different definitions. What has she found? a. connotative meanings b. denotative meanings c. contextual meanings d. concrete meanings

Q: Defensiveness is often fueled by sadness. a. True b. False

Q: Verbal aggression is a form of competent communication. a. True b. False

Q: The theory that people from different cultures perceive the world differently because of language is called: a. linguistic relativity. b. linguistic determinism. c. naming. d. misunderstanding.

Q: As opposed to denotative meaning, connotative meaning is: a. more literal. b. more effective in intimate relationships. c. more universal d. less emotional and personal.

Q: "I don't use labels, I'm not a can of soup" is a criticism of what function of language? a. shaping thought b. naming c. sharing meaning d. crafting conversation

Q: In considering the impact of gender and culture on verbal communication, we can conclude that: a. both gender and culture strongly impact verbal communication. b. gender has a greater impact than culture on verbal communication. c. culture has a greater impact than gender on verbal communication. d. gender and culture have little impact on verbal communication.

Q: "I hope I didn't hurt your feelings" is an example of what type of speech act? a. representative b. directive c. declarative d. expressive

Q: What must you consider when thinking of contingencies to your communication plan? a. topics your partner will bring up b. other people who may join your conversation c. your partner's physical appearance d. at least three ways to exit the conversation

Q: Although Tesfaye studied formal English for years before he came to the United States from Ethiopia, he has trouble understanding English conversations in social settings. Tesfaye is experiencing: a. personal idioms. b. rule-bending. c. linguistic creativity. d. plan moves.

Q: "Until you do the right thing by me, everything you touch will crumble" is an example of what type of speech act? a. expressive b. commissive c. directive d. declarative

Q: Beth is feeling frustrated by her mother's criticism regarding her choice of friends, so Beth snaps by shouting, "Who asked for your opinion?" What type of defensive message is Beth sending? a. superiority message b. control message c. indifference message d. expressive message

Q: What is a cause of unintentional misunderstandings? a. forgetting to selectively listen b. omitting pertinent information c. failure to use active listening d. All of the options are correct.

Q: Communication apprehension refers to: a. fear experienced before a speaking event. b. judgment made by an audience. c. a phobia that cannot be managed. d. anxiety associated with real or anticipated interaction with others.

Q: Which is an effective method for communicating with a verbally aggressive person? a. engage in light, witty banter b. avoid interaction c. match the person's tone d. increase interaction

Q: Maria has a reputation as a gossip who tells any personal information she has heard. Her behavior violates the ethics of which part of the Cooperative Principle? a. being informative b. regulative rules c. being relevant d. sharing meaning

Q: "If my mother asks too many questions, I'll simply tell her what she wants to hear" is an example of what? a. aggression b. deception c. personal idiom d. defensive communication

Q: What is the most important characteristic of cooperative verbal communication? a. relationship b. timing c. context d. honesty

Q: When someone from the North says she is going "tanning," whereas someone from the South describes the same activity by saying he is going to "lay out," what characteristic of language is being illustrated? a. naming b. denotation c. dialect d. connotation

Q: Linguistic determinism suggests that there is no relationship between language and thought. a. True b. False

Q: Commissive speech acts tend to commit the speaker to future action. a. True b. False

Q: Research suggests that we prefer, and relate more favorably to, those who use a dialect similar to our own. a. True b. False

Q: Both seeing and hearing constitute receiving, the first step of the listening process. a. True b. False

Q: If Kayla moves closer to a couple so she can hear their gossip about her friend even though she has not been invited to join the conversation, she is engaged in: a. narcissistic listening. b. eavesdropping. c. pseudo-listening. d. aggressive listening.

Q: When couples use nicknames for each other, they are using personal idioms. a. True b. False

Q: By understanding and learning the vocabulary of a language, you are learning: a. naming. b. denotative meanings. c. connotative meanings. d. constitutive rules.

Q: Text messaging is an effective way to communicate when the message must be error-free. a. True b. False

Q: When words are used as symbols, they represent: a. people, places, objects, and ideas. b. a series of speech sounds. c. ideas that are unspoken. d. printed characters.

Q: A characteristic that is fundamental to conversation is that it: a. is regional. b. is reciprocal. c. is limited. d. uses scripts.

Q: Relational partners in the early stages of marriage, or the "honeymoon phase," use the greatest number of personal idioms. a. True b. False

Q: What is the most frequently used form of deception? a. naming b. misunderstanding c. flaming d. concealment

Q: Brain plasticity suggests that our brains are fully formed in adolescence and cannot be retrained later in life. a. True b. False

Q: Studies suggest that people will perceive you as more sensitive if you adopt which listening style? a. content-oriented b. other-oriented c. people-oriented d. time-oriented

Q: Unlike hearing, listening: a. is automatic. b. is a physiological process. c. requires no conscious effort. d. involves conscious, deliberate thought and effort.

Q: In an individualistic culture such as in the United States, time-oriented and action-oriented listening styles are valued over other styles. a. True b. False

Q: We should avoid mental bracketing because we can easily fall prey to our wandering attentions. a. True b. False

Q: Both internal and external factors can impact one's attention level for listening. a. True b. False

Q: Recalling, the fifth step of listening, is crucial because we judge others' listening skills by their ability to recall what we said. a. True b. False

Q: What listening strategy would you recommend to your friend Ron, who says he can't pay attention in his interpersonal communication class because his mind often wanders? a. eavesdropping b. pseudo-listening c. narcissistic listening d. mental bracketing

Q: If you learn that you are expected to remove your shoes upon entering the home of your Japanese friendand do so when you visitwhat rule of giving positive feedback are you displaying? a. negativity b. obviousness c. immediacy d. appropriateness

Q: Which of these is an example of an internal factor that can impact one's attention level? a. illness b. stress c. fatigue d. All of the options are correct.

Q: If your colleague begins a conversation by saying, "We only have 10 minutes to talk," she is displaying: a. time-oriented listening. b. empathic listening. c. action-oriented listening. d. people-oriented listening.

Q: If your friend Bryan spends time posting messages on online discussion boards that are designed to bait readers' responses so he can attack the readers, he is acting as a(an): a. provocateur. b. action-oriented listener. c. eavesdropper. d. pseudo-listener.

Q: You sit toward the front of your classroom, maintain eye contact with your instructor, and nod in agreement with her remarks. However, your mind is drifting, so you are not actually focused on the content of the lecture. You are exemplifying: a. passive listening. b. active listening. c. selective listening. d. pseudo-listening.

Q: Active listening involves: a. ignoring factors that impede attention. b. providing clear, timely feedback. c. minimizing the effort to improve recall. d. deflecting awareness of listening functions and styles.

Q: When communicating with a man, you should assume that he will use either a people-oriented or a content-oriented listening style. a. True b. False

Q: Listening is our most primal and primary communication skill. a. True b. False

Q: People who consistently use aggressive listening may also: a. engage in eavesdropping. b. think less favorably of themselves. c. experience less violence in their relationships. d. achieve more success in their personal goals.

Q: One simple method for bolstering memory is to incorporate as many of the five senses as possible. a. True b. False

Q: Which of these listening behaviors is considered ineffective? a. content-oriented listening b. paraphrasing c. selective listening d. listening to discern

Q: Which of these listening styles is the most likely to be concerned with others' emotions? a. action-oriented listening b. content-oriented listening c. time-oriented listening d. people-oriented listening

Q: Back-channel cues are effective for offering negative feedback to a speaker. a. True b. False

Q: Men tend to practice: a. action-oriented listening. b. people-oriented listening. c. content-oriented listening. d. listening for support.

Q: When a professor in a public speaking class listens to a student speech in order to grade it, which listening function is she demonstrating? a. listening to discern b. listening to appreciate c. listening to support d. listening to analyze

Q: Psychologists have suggested which strategy for improving one's attention? a. engage in multitasking online b. increase noise pollution c. reduce hearing impairment d. limit multitasking online

Q: Your friend Tysha, who cannot focus her attention on a single task for more than five minutes at a time, is experiencing the impact of: a. mnemonics. b. short-term memory loss. c. brain plasticity. d. mental bracketing.

Q: Jon says, "I am so upsetI can't believe I was fired today." His roommate, Omar, responds by saying, "Wow, it sounds like you are disappointed that you lost your job." Omar is using: a. mental bracketing. b. passive listening. c. paraphrasing. d. pseudo-listening.

Q: If someone views listening as an opportunity to establish commonalities with others, which listening style does he or she exemplify? a. action-oriented listening b. time-oriented listening c. people-oriented listening d. content-oriented listening

Q: In some collectivistic cultures, Confucian teachings emphasize that listening is: a. people-oriented. b. content-oriented. c. sensitive to others' feelings. d. All of the options are correct.

Q: Provocateurs bait online responders by posting messages and then attacking their responses. a. True b. False

Q: In recalling information, we tend to remember our own behavior as more positive and constructive than the behavior of others. a. True b. False

Q: In individualistic cultures such as the United States, the predominant approach to listening can be characterized as: a. people-oriented. b. content-oriented. c. other-oriented. d. time-oriented.

Q: Pseudo-listening is: a. effective. b. appropriate. c. active. d. deceptive.

Q: Long-term memory is used in the receiving stage of the listening process. a. True b. False

Q: Using paraphrasing as a listening strategy can be problematic when: a. the receiver feels it is accurate. b. the receiver feels it is overused. c. it leads to conversational coherence. d. it allows the conversational topic to advance.

Q: Hearing impairment is a problem with: a. seeing. b. receiving. c. attending. d. understanding.

Q: Selective listening is the greatest challenge to active listening. a. True b. False

Q: You go to a karaoke bar because your shy friend, Ted, is performing there for the first time tonight and is incredibly nervous about singing in front of a crowd. Which listening function would be most appropriate for you to practice? a. listening to discern b. listening to analyze c. narcissistic listening d. listening to support